Pre-rendered cutscenes SLOW 10-14FPS full trilogy
Hi! I have contacted EA support via phone, chat, and ticket, but they are all sending me in circles to each other saying "for further support..." so now I'm here hoping for further support.
I've been playing Mass Effect and since the beginning I've noticed pre-rendered cutscenes are playing at about 10-14 fps. The audio completely desyncs and then I have to watch the rest in silence for the rest. It's ... not fun.
I have referenced previous threads on this issue and attempted any fixes I have found, but none have worked. I have tried updating all of my drivers, resetting my graphics drivers, reinstalling EA, reinstalling Mass Effect, installing ALOV, forcing the game back to 1080p instead of 4k, disabling the overlay, clearing all caches, manually downscaling all the pre-rendered videos to 1080p, and a different monitor. DXDiag report attached.
I don't know what to do at this point. Help please?