Forum Discussion

lythacor3's avatar
lythacor3
Seasoned Rookie
3 years ago

Pre-rendered cutscenes SLOW 10-14FPS full trilogy

Hi! I have contacted EA support via phone, chat, and ticket, but they are all sending me in circles to each other saying "for further support..." so now I'm here hoping for further support. I've bee...
me legendary edition
lythacor3's avatar
lythacor3
Seasoned Rookie
3 years ago

Hi, thanks for the response! @holger1405  I followed the instructions and did a clean boot, but the game actually won't launch at all after following those instructions. The cursor changes to the loading one for a few seconds and then nothing happens.

lythacor3's avatar
lythacor3
Seasoned Rookie
3 years ago

So I did it again with steam and EA services started and it ran fine. The videos are still extremely slow. No change.

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @lythacor3 

    You said you reset your graphics driver, did you use DDU?

    You use the 1660ti, not an eGPU?

      • Hit Windows key and X.
      • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
      • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
      • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
      • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
      • The system will start validating soon. If it throws an error, please list it here.
      • After it reaches 100%, hit Windows key and X again.
      • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator).
      • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
      • Post the message you receive at the end of the processes here.
    • lythacor3's avatar
      lythacor3
      Seasoned Rookie
      3 years ago

      @holger1405 

      Thank you. I did take these steps.

      After this I did a clean boot and launched the game. The videos are still very slow. ☹️

      • holger1405's avatar
        holger1405
        Hero+
        3 years ago

        @lythacor3 

        Did you used DDU for the Graphic driver reinstallation?

        You didn't used an eGPU?

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,175 PostsLatest Activity: 9 hours ago