can confirm as well, shadow broker, overlord, kasumi not available on xbox 360. it even claims that the kasumi dlc does not exist, and neither Microsoft nor ea seem to be able to help
Yup, same issue here, can't download Kasumi and Shadow Broker due to error code 80153003, which points to missing DLC. I have also encountered some very odd behaviour after starting the game again recently though:
First I was getting an odd 4MB update from out of nowhere. After that was installed, the game told me something about changing my gamer profile(?), can't remember exactly. Then I get the message that the download for Kasumi, which I could never actually start in the first place, was stopped. So I go into active downloads and it sits there at pending. Then it actually starts up, goes from 1-97% in a few seconds, then from 97-99% in another few seconds, then back to 1% and this process repeats about 4 or five times. Then I get the message that Kasumi can't be downloaded.
Any idea what the best channel to let Bioware/EA know about this would be? It's hard to imagine that they would have taken two of the most universally acclaimed DLC for ME2 off the shop on purpose, I'm pretty sure they like money. It's been like this for a few days now and Microsoft support is no help. Any ways of contacting Bioware/EA support directly?
I would advise anyone with this issue to contact EA and/or Bioware customer support about it directly here:
https://help.ea.com/en/contact-us/?product=mass-effect-2&platform=xbox360
(use general enquiries email)
The more people report this, the quicker it's going to be solved.
Now I am being told that the Normandy Crash Site DLC is corrupted and needs to be redownloaded upon loading the game. However, I just revisted the crash site and everything seems to be working just fine.
There seem to be some major issues with ME2 DLC right now, can we please get some feedback on these issues from a CM?
EA Staff (Retired)Hello @Snowcrash000 @compukn1ght @ArchBub @S4nch0390
I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?
Cheers,
Archi
@EA_Archi wrote:
Hello @Snowcrash000 @compukn1ght @ArchBub @S4nch0390
I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?
Cheers,
Archi
First off, thanks for actually getting back to us concerning this. However, since the DLC in question has now actually been removed from the xbox marketplace entirely, that kind of seems to render your questions moot. To clarify, this all started with being unable to buy the DLC, the error code given was 80153003. I am in Germany and all the usual troubleshooting solutions were attempted.
I think you need to understand that this is not an isolated issue. People are complaining about this not only here but all over the internet. There are also multiple people who claim that xbox support told them that the reason for the DLC missing from the marketplace is that EA has "lost" the licenses for it. If that means that they have expired or were being removed on purpose is unclear at this point. It would be really nice to know if this was done on purpose or by accident and if there are any plans to reinstate those licenses and put that DLC back on the marketplace. Please keep in mind that we are talking about some of the most popular DLC of the entire series here, especially Shadow Broker being generally considered the 2nd best DLC behind Citadel.
https://forums.xbox.com/de-DE/thread/3956251a-81b5-4108-8e0e-ac6972d4a616
https://www.reddit.com/r/masseffect/comments/5xriyj/no_spoilers_kasumi_dlc_no_longer_available/
https://www.reddit.com/r/xbox360/comments/5xm0qr/need_help_buying_dlc_on_the_360/
https://www.reddit.com/r/xboxone/comments/5x38rx/tech_cant_purchase_particular_dlc_for_mass_effect/
https://www.gamefaqs.com/boards/944907-mass-effect-2/75047419
@EA_Archi wrote:
Hello @Snowcrash000 @compukn1ght @ArchBub @S4nch0390
I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?
Cheers,
Archi
First off, thanks for finally getting back to us on this issue. However, since the DLC in question has actually been removed from the xbox marketplace entirely by now, that kind of seems to render your questions moot. To clarify: this all started with being unable to buy the DLC, the error code given was 80153003. As mentioned, the DLC is not available at all as of today. I am in Germany and all the usual troublemaking solutions were attempted. I was also able to purchase Bring Down The Sky for ME1 without any problems right beforehand.
I think you need to realize that this is not an isolated issue. As I have already mentioned in my other topic, people are complaining about this not only here, but on various forums all over the internet. Multiple people on these forums claim that xbox support told them that the reason for the removal of the DLC is that EA has "lost" the licenses for it. Whether that means that these licenses have expired or been removed on purpose is unclear at this point. It would be really good to know if this is something that was done on purpose or by accident and, most importantly, if there are any plans to put that DLC back on the marketplace in the near future.
Please keep in mind that we are talking about some of the most popular DLC in the entirey series here, with Shadow Broker in particular generally being considered the 2nd best Mass Effect DLC right after Citadel and Kasumi being a very popular squad member that carries on to ME3. To be be quite honest, with the release of Andromeda right around the corner, this couldn't come at worse time. Many people will be interested in the beginnings of the Mass Effect universe and I think that a lot of them are going to be pissed off having to miss out on some of the best parts of it, which could generate quite a bit of bad publicity surrounding the Release of MEA.
https://forums.xbox.com/de-DE/thread/3956251a-81b5-4108-8e0e-ac6972d4a616
https://www.reddit.com/r/masseffect/comments/5xriyj/no_spoilers_kasumi_dlc_no_longer_available/
https://www.reddit.com/r/xboxone/comments/5x38rx/tech_cant_purchase_particular_dlc_for_mass_effect/
https://www.reddit.com/r/xbox360/comments/5xm0qr/need_help_buying_dlc_on_the_360/
https://www.gamefaqs.com/boards/944907-mass-effect-2/75047419
@EA_Archi wrote:
Hello @Snowcrash000 @compukn1ght @ArchBub @S4nch0390
I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?
Cheers,
Archi
First off, thanks for finally getting back to us on this issue. However, since the DLC in question has actually been removed from the xbox marketplace entirely by now, that kind of seems to render your questions moot. To clarify: this all started with being unable to buy the DLC, the error code given was 80153003. As mentioned, the DLC is not available at all as of today. I am in Germany and all the usual troublemaking solutions were attempted. I was also able to purchase Bring Down The Sky for ME1 without any problems right beforehand.
I think you need to realize that this is not an isolated issue. As I have already mentioned in my other topic, people are complaining about this not only here, but on various forums all over the internet. Multiple people on these forums claim that xbox support told them that the reason for the removal of the DLC is that EA has "lost" the licenses for it. Whether that means that these licenses have expired or been removed on purpose is unclear at this point. It would be really good to know if this is something that was done on purpose or by accident and, most importantly, if there are any plans to put that DLC back on the marketplace in the near future.
Please keep in mind that we are talking about some of the most popular DLC in the entirey series here, with Shadow Broker in particular generally being considered the 2nd best Mass Effect DLC right after Citadel and Kasumi being a very popular squad member that carries on to ME3. To be be quite honest, with the release of Andromeda right around the corner, this couldn't come at worse time. Many people will be interested in the beginnings of the Mass Effect universe and I think that a lot of them are going to be pissed off having to miss out on some of the best parts of it, which could generate quite a bit of bad publicity surrounding the Release of Mass Effect Andromeda.
https://forums.xbox.com/de-DE/thread/3956251a-81b5-4108-8e0e-ac6972d4a616
https://www.reddit.com/r/masseffect/comments/5xriyj/no_spoilers_kasumi_dlc_no_longer_available/
https://www.reddit.com/r/xboxone/comments/5x38rx/tech_cant_purchase_particular_dlc_for_mass_effect/
https://www.reddit.com/r/xbox360/comments/5xm0qr/need_help_buying_dlc_on_the_360/
https://www.gamefaqs.com/boards/944907-mass-effect-2/75047419
@EA_Archi wrote:
Hello @Snowcrash000 @compukn1ght @ArchBub @S4nch0390
I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?
Cheers,
Archi
First off, thanks for finally getting back to us on this issue. However, since the DLC in question has actually been removed from the xbox marketplace entirely by now, that kind of seems to render your questions moot. To clarify: this all started with being unable to buy the DLC, the error code given was 80153003. As mentioned, the DLC is not available at all as of today. I am in Germany and all the usual troublemaking solutions were attempted. I was also able to purchase Bring Down The Sky for ME1 without any problems right beforehand.
I think you need to realize that this is not an isolated issue. As I have already mentioned in my other topic, people are complaining about this not only here, but on various forums all over the internet. Multiple people on these forums claim that xbox support told them that the reason for the removal of the DLC is that EA has "lost" the licenses for it. Whether that means that these licenses have expired or been removed on purpose is unclear at this point. It would be really good to know if this is something that was done on purpose or by accident and, most importantly, if there are any plans to put that DLC back on the marketplace in the near future.
Please keep in mind that we are talking about some of the most popular DLC in the entirey series here, with Shadow Broker in particular generally being considered the 2nd best Mass Effect DLC right after Citadel and Kasumi being a very popular squad member that carries on to ME3. To be be quite honest, with the release of Andromeda right around the corner, this couldn't come at worse time. Many people will be interested in the beginnings of the Mass Effect universe and I think that a lot of them are going to be pissed off having to miss out on some of the best parts of it, which could generate quite a bit of bad publicity surrounding the Release of Mass Effect Andromeda.
https://forums.xbox.com/de-DE/thread/3956251a-81b5
https://www.reddit.com/r/masseffect/comments/5xriy
https://www.reddit.com/r/xboxone/comments/5x38rx/t
https://www.reddit.com/r/xbox360/comments/5xm0qr/n
https://www.gamefaqs.com/boards/944907-mass-effect
Great work Snowcrash000, I can only reiterate what you've been saying. A lot of people will be picking up the Trilogy in anticipation and probably because of Andromeda (when they've played it and enjoyed it) only to find out some of the most pivotal dlc from Mass Effect 2 is not available to them. I bought an Xbox One myself purely because I had the chance to play the games again after getting rid of my PS3 and it's really frustrating that I probably won't be able to play Lair of the Shadow Broker after all. Wasn't Mass Effect 2 only recently put onto the backwards compat list too?
Having said that I've seen someone mention that the Kasumi dlc is now available to buy again on the Xbox store. I had a look myself and there now seems to be a price again (though I'm not ready to commit for sure in case the rest doesn't come back as I don't want to waste any more money). Hopefully this is just a temporary thing.
EA Staff (Retired)Thank you @Snowcrash000 for additional information on this. I will get back with the update on this soon.
Cheers,
Archi
@Snowcrash000@compukn1ght@EA_Archi@CammyOwl23@ArchBub
Yea! I'm having the same issues. It started with trying to buy the Kasumi - Stolen Memory dlc. At least now you can buy Kasumi but Overlord and Lair of the Shadow Broker are not working yet. I can't see those two on the website buy I can see them on the Xbox One store. I've made reports to Xbox and Bioware. Hopefully this will get resolved soon. Really want to play those dlc's again. Especially Shadow Broker.
@Snowcrash000@compukn1ght@EA_Archi@CammyOwl23@archbub
Hey guys,
Just wanted to confirm I'm experiencing this issue in the US as well ! Replaying the series in anticipation of Andromeda, and wanting to play the DLC I missed previously. I already had the Kasumi so can't comment on that in particular, but I am unable to buy Overlord and Shadow Broker (they don't even show up on a search whatsoever) let alone download them.
I also attempted to buy directly from Bioware as suggested in another thread on this issue, but when I selected the link to buy for xbox it redirected me to the xbox marketplace with a 'whoops page not found' image, which I took a screenshot of and attached to this for reference. Unlike what Snowcrash is describing with getting error code 80153003 when they try to buy the dlc, I simply get a notice that says: 'There are no items available for purchase at this time'.
Not sure if that helps at all, but hopefully shows that this is not only happening in certain circumstances etc ? Is there a certain category that would be best to report this to EA under ? I was thinking 'Missing Content' but since I haven't actually been able to buy anything yet that that would apply in this situation.
EA Staff (Retired)Thank you @GotchaMan141 for providing additional information on this. I will add it to my report. And what region are you currently in?
Cheers,
Archi
@EA_Archi. I'm in North America or US. By the way, incase you didn't know the Equalizer Pack dlc is not working either.
EA Staff (Retired)I am in the UK and was able to purchase all DLC at time of starting this post EXCEPT Overlord. Having just completed Mass Effect 3 without it, I can confirm it leaves a large gap in the story AND a war asset from the game. I completely agree with the other posters here in saying that this is the last thing EA needs just before the launch of a highly awaited game. The publicity could really hurt sales.
I hope EA finally gets this sorted.
@compukn1ght wrote:
I am in the UK and was able to purchase all DLC at time of starting this post EXCEPT Overlord.
Overlord is actually back on the store as of today. Can you not download it for some reason?
EA Staff (Retired)Hello @Snowcrash000 @compukn1ght @Snowcrash000
Can any of you confirm, this is resolved for you now? Can you download all the DLC for Mass Effect 2 properly now?
Cheers,
Archi
@EA_Archi wrote:
Hello @Snowcrash000 @compukn1ght @Snowcrash000
Can any of you confirm, this is resolved for you now? Can you download all the DLC for Mass Effect 2 properly now?
Cheers,
Archi
Well, as I already confirmed in my other topic, Kasumi and Shadow Broker are back on the xbox marketplace and purchasable/downloadable. Overlord is back on the marketplace, but I cannot confirm if it's purchasable/downloadable because I was not planning on buying it right away, especially after Kasumi was kind of a let-down, to be honest. The Equalizer Pack is still missing from the xbox marketplace.
I was able to purchase and download Shadow Broker successfully, and Overlord seems to be available as well !
As an update, according to a user on Reddit, Overlord is also purchasable/downloadable.
EA Staff (Retired)Hello @Snowcrash000 and everyone else in this thread.
Thanks for all the confirmations, I am glad we were able to sort this out for everyone. And why Katsumi mission was a let-down for you @Snowcrash000? It is one my favorite missions in ME2, don`t want to spoil the story for anyone, but the whole heist story arc was incredible.
Cheers,
Archi
@EA_Archi wrote:
Hello @Snowcrash000 and everyone else in this thread.
Thanks for all the confirmations, I am glad we were able to sort this out for everyone. And why Katsumi mission was a let-down for you @Snowcrash000? It is one my favorite missions in ME2, don`t want to spoil the story for anyone, but the whole heist story arc was incredible.
Cheers,
Archi
The Equalizer pack is still not back on the xbox marketplace, so I'm not sure if the issue really is quite sorted yet. It's actually been quite a while now, so it would be kinda good to know if we can expect that back on the marketplace or if it somehow fell between the cracks and noone is bothering fishing it out again.
Concerning Kasumi, I was kinda disappointed by her loyalty mission, to be honest. The heist part of it (breaking into the vault) lasts about 10 minutes and is incredibly simplistic and unrealistic. Then you spend the rest of the mission hiding behind boxes and shooting waves of enemies like in every other side mission, not even the final boss is unique. I mean, there are one or two cool moments, but I had just expected more stealth and security puzzles. Also, you can't even have proper dialogues with Kasumi, she just gives random comments, just like Zaeed. The difference being that Zaeed was free. That's the other thing, I just feel that it's really overpriced for 1h of gameplay and a character that you can't even have proper dialogues with. At least her cabin is kinda cool...
