I m afraid that there are little of us with this problem and because of that EA doesnt even try to resolve this problem....its to expensive for them I guess....man I tried everything with no result......win7 sp1 ultimate 64bit i5 3470 gtx960....updated win7, visual c++ version recomanded from this forum, disabled avast and firewall reinstaling reparing game and origin, safe reboot, run as administrator.....
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I just found a topic on Reddit where someone claims to have found a possible solution that worked for them. Here's what they had to say:
"Hi all!
I just wanted to present this solution for anyone else that after the patch just got a black screen when trying to launch the game.
Possible fix #1 Head on over to "my documents" and rename the ME: Andromeda directory to something else. This forces Origin to re-download any save game files, while also creating new settings files. For some this has solved their problems.
Possible fix #2 (what helped me) Head on over to the installation dir of ME: Andromeda and remove the .exe files for Andromeda/Andromeda Trial. This forces Origin to re-download the .exe files so you have the latest version of them. For me, this was the solution- for some reason these .exe files did not update as intended after the patch.
Hope this helps anyone else facing the same problem! See you in Andromeda!"
Unfortunately, I have not had a chance to try this because my gaming rig (I'm on my toaster laptop) is disassembled right now, as I'm in the middle of upgrading my motherboard. Unfortunately, after redeeming the service plan on my last one, which was giving me troubles, and trading it in towards my new one, I realized that I left my CPU cooler bracket offset screws on the old board. Thankfully, I was able to call Microcenter and they were able to find my old board and remove the offset screws from it. So, they set those aside and I'll pick them up tomorrow.
Once I rebuild my gaming rig, I'll try the poster from Reddit's suggestions and will report back.
I hope EA takes us into consideration, because I did not pay for a broken game. I almost, almost wish I got the game on the PS4, because at least then it would have worked, despite being graphically inferior.
If I still can't get the game to work tomorrow, I will open a case with EA support directly.
~Agent Long Smith
EA_BarryCommunity Manager
@Agent_Long_Smith@ThatMoku@djejkobc@C4RV
Can you please try the steps in the following post, some people have found those to be effective for this issue:
...also, as EA_Archi has posted there: We are aware these workarounds might not resolve 100% of issues, and we are currently investigating all the possible new solutions. This post marked as an accepted solution temporarily, since above mentioned methods can solve 95% of issues.
I already tried the solutions in the link you posted Barry and it didnt work for me. When I try to "Go Offline" and launch the game, I'm prompted with a window that wants me to sign into my EA account to activate, so I do, but when I sign in I get a message saying that I need to enter the CD Key for the game which I don't have (or don't know how to find). I followed the instructions in this link to try and find my CD Key but it doesn't display in the areas mentioned in this article.
EA_DavidCommunity Admin
Thank you @ThatMoku
For anyone else seeing this unfortunately there seem to be quite a few variations of post-patch launch issues, so if the steps here don't help it's worth checking the large thread here for extra potential steps: http://answers.ea.com/t5/Technical-Issues/mass-effect-Andromeda-wont-open-after-new-patch/m-p/5983980#U5983980
@djejkobc I can see you've already checked there, be sure to check back from time to time as more steps are being added frequently.
Please stop posting that useless post I've done everything in it and none of it works! What I and I am sure the rest of the community would like EA to do is role back its clearly faulty patch so that we can play the game. I payed 100 + dollars to play the game and I've only gotten to play it twice glitch free since it was released. Further I would appreciate it if EA took the time to test their code before they deploy. Your customers should not be treated like your own personal sandbox or free labor to correct problems you should have addressed before release. As an engineer holding a degree in computer engineering I find EA's practices and treatment of their customers to be ethically questionable. There are lots of great games out there and lots of great game companies, you should remember that in your treatment of your community and customers. This is likely the last time I ever buy a game developed at EA. FIX IT!
Okay, I'm replying to my own previous post here.
First of all, thank you for all the cred and XP, everyone! My email account didn't know what to make of the sudden influx of notifications from the same source and marked them all as spam. You made AOL Mail (Yes, I'm posting from 1995) go: "Hmm...who's this EA? Electronic Arts? One of the biggest publishers of video games in the world? Nah, can't be. Spam it."
But really, though, all credit really goes to Reddit user: Subtractive_. Thank you, Subtractive_! Your post on Reddit got my game working again.
Secondly, as I said already, I finally got Andromeda working again!
I followed both suggestions I found in Subtractive_'s Reddit post. These were, again:
a.) Rename the 'Saves' folder within the Mass Effect Andromeda directory in 'My Documents' to anything else (in my case, 'Baloney,' because it was literally the first word to come to mind -- I don't know what that says about me) and repair the game by right clicking on Andromeda in your Origin game library menu and select 'Repair Game.'
and/or
b.) Delete BOTH the Andromeda .exe and the Sample/Demo .exe in the game's root menu (where everything is installed) and then repair the game using the same method as above.
Whether you try one, the other, or both, Origin will rewrite your saves and missing files depending on what you deleted when it repairs the game, so don't worry about losing progress as long as you have cloud syncing enabled. After that, you can delete your old, renamed save folder.
I did both of these and got Andromeda working again! I don't know which one did the trick, but clearly one of them did so.
Here's the caveat (there's always one, isn't there...?):
I CANNOT launch Mass Effect Andromeda from a shortcut anymore. Period. I can only launch Andromeda from within Origin. Then, it works. But if I try to launch it from a shortcut, it just takes me to the game's menu in Origin. And then, from there, I can launch the game. Is it inconvenient? Somewhat. Is it game breaking? Heck no.
So, if you're trying to launch Mass Effect Andromeda from a shortcut after trying Subtractive_'s suggestions, and they still don't seem to work, then try launching from within Origin itself. If that still doesn't work...well, then, sadly, I don't know what to tell you.
If you're still having problems launching Andromeda, make sure you contact EA/Origin tech support to get one-on-one help and also make a bug report on the Origin website to inform the devs (you don't get a reply from bug reports, but it informs the devs of the circumstances around your bug). The more tech support and the devs themselves hear about this and other bugs, the more likely it is they will be able to squash them.
Thanks again for the XP, everyone, and I hope I've helped, if even a little. Have an outstanding day!
- Just an FYI my comments about the non working fixes were not directed at Agent_Long_Smith or anyone else who replied to this thread with a hopeful fix. It was directed at the EA thread monitor who has wallpapered the community fixes in every last one of the "can't launch" threads. Its only helped a small fraction of the people who cant play, which is not a solution. I am grateful for community members like Agent_Long_Smith who take the time to share their attempts and sometimes successes at correcting issues that they never should have had to fix.....Sadly none of it worked for me. Still waiting for EA to fix the problem.
@kanaioti wrote:What about the remaining 5%?
None of the presented solutions worked for me. So for me IT IS NOT SOLVED!!!
What's the point of rolling out update if this will crash the product?
The game was working fine before your FIX...
No solution posted here thus far has worked for me either, I even went as far as doing a full restore of Win 10. The game worked perfect for me right up until the latest patch, I sure as hell didn't break it.
Look around more thoroughly. THIS is a peer to peer forum, on a game player community website. No one from Bioware has ever dropped in here to say "hello". WE never patched anything from here, we sell nothing whatsoever, we just help out with the less complex of game troubles that a gamer can solve for himself / herself.
From where I sit, it's been more Microsoft's meddling than EA's.
Absolutely @Gorath_the_Elder I keep trying to point out that its not the game its generally a problem with the Windows installation being incorrectly configured and Microsofts recent updates, especially to Windows 10 havent helped at all. Contrary to some players personal beliefs there are 10s of thousands of users playing the game without any real issues.
I dont work for EA either, just a gamer trying to help others.I would be very tempted to look outside of ME:A itself and look more towards a VCRedist 2015 x86 re-install or repair as this VCRedist has given other users issues during this 1.07 patch install.
They do exist in your games install folder for ME:A but install can be grabbed from microsoft themselves. install it with a right click and RUN AS ADMINISTRATOR to ensure full elevated rights even in a profile that is administrator on your pc in windows 10 needs this elevation for some installs.
You have nothing to lose whatsoever by trying this repair installation i'm sure, and as you've exhausted all other things, trying this shouldn't be a problem.
@kanaioti wrote:What about the remaining 5%?
None of the presented solutions worked for me. So for me IT IS NOT SOLVED!!!
What's the point of rolling out update if this will crash the product?
The game was working fine before your FIX...
It can be extremely frustrating to be in the 5% group of players whose game won't launch. I do think it's more of a Windows OS issue as opposed to anything that patch 1.07 did. I don't really like Windows 10, but I'm stuck with it as it was my only option on a new PC I bought about 6 months ago. I also had a similar issue with FO4 & Witcher 3, where after playing for 60-70 hours, the game(s) just would no longer launch. I did the following, which made my gaming life much less frustrating:
1-Created an exception for Origin/Steam/and GOG in my AV program (Trend Micro). I also create an exception for any game that I'm playing.
2-Created a desktop short cut for any game that I'm playing, then start the game by right clicking on that icon to "run as administrator". I keep Origin/Steam/GOG (which ever service is relevant to the game I'm playing) minimized in the task bar, but I never start the game from within them.
Since doing these things I haven't had any launch issues with any games that I'm playing, which is currently MEA. You may have already tried these things, but I thought if you haven't, it might be a fix for you. Much easier than uninstalling and reinstalling your game or OS.
Hello,
I have the exact same issue as OP, so far I have tried:
- Updating Windows 10
- Checked that my graphics card drivers are up to date
- Running the game in offline mode
- Running both Origin and the game itself as administrator
- Repairing the game from the Origin client
- Updating the game from the Origin client
- Making exceptions for both the game and the Origin client in my Windows Firewall and Antivirus software so they wouldn't block anything
- Reinstalling all of my Microsoft Visual C++ Redistributables
- Reinstalling Origin
- Reinstalling the game itself (this one was the most tedious because the 45 gb download took me 8 hours, so I'd rather not do it again)
None of these helped me, the problem is always the same, no black screen, no error, just nothing. I have included my DxDiag file, any help would be appreciated!
Thank you!
@akaranzo
You've got a faulty profile I think on your Windows machine. The WinSetup errors in the Dxdiag are caused by trying to upgrade to Windows 10 using a user account. Create a new account, with Administrator privileges and try installing again
https://support.microsoft.com/en-gb/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-or-administrator-account-in-windows-10
You might need to update drivers and possibly Windows updates as well ..@Delgorath
This worked for me, thank you so much! But I still don't think it's a permanent solution, it would be kind of annoying to have to start using a different account every time I want to play this game so hopefully there's a fix sooner rather than later.
