Re: mass effect: andromeda won't launch

@akaranzo

You've got a faulty profile I think on your Windows machine.  The WinSetup errors in the Dxdiag are caused by trying to upgrade to Windows 10 using a user account.  Create a new account, with Administrator privileges and try installing again

https://support.microsoft.com/en-gb/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-or-administrator-account-in-windows-10


You might need to update drivers and possibly Windows updates as well ..

@Delgorath 

This worked for me, thank you so much! But I still don't think it's a permanent solution, it would be kind of annoying to have to start using a different account every time I want to play this game so hopefully there's a fix sooner rather than later.

@akaranzoThere wont be a game fix for it.  Its a problem with your Windows PC, nothing to do with the game.  You could delete your old account and rename the new one, you would have to migrate your stuff over.  Fix from Microsoft https://answers.microsoft.com/en-us/windows/forum/windows8_1-security/made-a-new-account-on-same-computer-how-do-i/29871b0f-db2f-4c96-aea3-30be48247834

@BunnehHaikuPost your Dxdiag file and I will look at it. 

Thanks Delgorath - attaching the file now.

Having the same issues plays it on my xbox1 since update. anyone know how to sort it?

@BunnehHaiku

You need to make sure your pagefile is set to manage across all volumes.  Right-click MassEffectAndromeda.exe and turn off fullscreen optimisations.  Go Offline in Origin and then Launch Andromeda.  If it still doesnt launch then you need to repair the 2015 redist ,, instructions are in the thread you posted in ...

http://answers.ea.com/t5/Bug-Reports/Game-not-launching-after-Hotfix/m-p/6069475#U6069475

@DaveRolo1987

https://www.lifewire.com/fix-for-xbox-one-software-problems-3562278

@Delgorath

But how come everything else works perfectly except for this one game? Is Mass Effect Andromeda the Windows 10 problem detector? The new account I made seems to have more problems than my old one, for example my task bar completely refuses to work. I find it a little hard to convince myself to basically reset my whole computer just for this one game, there has to be a fix by EA eventually surely...

I'm still having the same problem post 1.07 update. I have tried

Restarting machine (duh)

Sign out and back into Origin

Launch game in offline mode

Removed My Documents

Deleted EXEs, repaired

Deleted game, reinstalled.

Deleted Origin and game, reinstalled.

New User account

Safe mode with networking.

Repaired VC+

Have been on to EA support, sent my MSINFO32 and the DXDIAG, have attached the latter so if anyone sees something obvious, let me know.

You have a corrupt profile. It happens for various reasons.  It can be one application thats affected but its to do with permissions on your files being wrong or some kind of file corruption.  I've sorted hundreds of them over the years and it takes about an hour but its something I'm not going to advise you how to do over the internet as I'd prefer to spend that time playing the game. 

Have a look for Microsoft guides on repairing a corrupt user profile on Windows 10.  You'll learn more doing it yourself ... 🙂

@baznugent

Problem signature:
P1: Microsoft Visual C++ 2010  x86 Redistributable Setup
P2: 10.0.40219
P3: 10.0.40219.1
P4: 3
P5: vc_red.msi
P6: Repair_I_Silent_Error
P7: 1601
P8: 0
P9: unknown

Thats the x86 version and you should be using the x64 version.  Remove the x86 version and reinstall the 64 bit version.  MAke sure you set the pagefile to manage across all volumes ... Right click MassAndromeda.exe and turn off fullscreen optimisations. 


All these seem to be a particular problem with Win 10 Home version ...

Thanks for your ideas Delgorath - tried them and it still doesn't launch ☹️

This is so wierd... it was working fine, then patch, then busted! ☹️

Hey @Delgorath, tried that, still no luck.

Posting here to see if I can get some help. Worked great up until the patch ☹️

I tried to play the game today so I could open all the rewards you get for playing the apex missions on the mobile app, but the game won't launch after the latest patch 1.07!

What I've tried so far to fix the issue is:

A complete uninstall and reinstall of the latest nvidia drivers/geforce experience.

A repair of the game within the Origin app.

Uninstall and reinstall of the Origin app.

Uninstall and reinstall of the the complete game which took over 3hrs.

Deleting the games .exe files then and doing a repair of the game.

Uninstalling and reinstalling vc redist 2015 x64 and x86.

Ccleaner to clean drive and registry.

I attached the dxdiag.txt, hopefully someone can help.

@baznugent      @BunnehHaiku

Noticed you have 2 cards .. is Andromeda set to use the right one?

http://www.pcadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

@Delgorath No change. I have had some programmes that didn't automatically use the NVIDIA, so I knew that trick. 

I 

@johnindbz

Can you turn off the Corsair Engine Utility.  Its supposedly been fixed but it might help

@Militia_Grumt

Its showing some Windows update errors you should resolve and a problem with Corsair Link .. disable the Corsair and see if it helps

Yes Delgorath, mine uses the nVidia Ti card.

@baznugent

Did you download the sp1 version, might be worth trying.  https://www.microsoft.com/en-gb/download/details.aspx?id=13523

I'm going to go play a bit, its 2:30am here, so probably wont respond until tomorrow.  If you run Task Manager when trying to launch Andromeda does it appear in the list? Even briefly.  Do you have any other software running? Came across someone who found his 3rd party screensaver app was blocking it.  And what refresh rate is the monitor and game running at.  theres a thing about knocking it back to 59.9 Hz and back.

Yep, did SP1, and I ran it in Safemode with nothing loading. 

Thanks for the response, much appreciated. I uninstalled corsair link completely and it still will not launch.

I'm not sure how I go about fixing the windows update errors as every update on the update list that failed initially successfully installed and windows update says my computer is up to date. 

The game was working fine up until the latest patch and every other game works perfectly including Titanfall 2 on Origin.

I'll have to look at the individual errors and see if I can link them to a specific update tomorrow. 

@Militia_Grumt

Did you tried to create a new Windows user account? (Administrator)

http://www.techbout.com/fix-corrupt-user-profile-windows-10-9139/