Re: [PC] Possible workarounds for Mass Effect Legendary Edition launch problems.

@SENSFoundation 

The error code points to missing files inside Windows but could also be triggered by a hardware error. 

This CPU however is really old, has only two cores and is clearly under the minimum system regiments for the game. Meaning this problem might not be solvable.

• Hit Windows key and X.
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
• If errors are found, notify us. If no errors were found reaped steps 1 & 2.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
• The system will start validating soon. If it throws an error, please list it here.
• After it reaches 100%, hit Windows key and X again.
• Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
• Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
• Post the message you receive at the end of the processes here.

@swvenom37 

• Make sure Origin and Steam are closed.
• Delete the "bink2w64.dll" and the "MassEffect1.exe" from under "D:\Steam\steamapps\common\Mass Effect Legendary Edition\Game\ME1\Binaries\Win64"
• Start Steam > In the library it should say "Download" now > click it. (Stem should only download the missing files and verify the rest of the files again.
• Test.

@1m4n00b2221 

The UOTrace is fine.

Make sure Origin and Steam are completely closed.

Clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  (If some files or folders can't be deleted, reboot and try again.)

• Try to clear your Origin cache.
  All settings in Origin (only in Origin not in the games) are back to default settings after this.
  
  

• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
• Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
  (The "LocalContent" folder must remain untouched.)
• Delete the "Mass Effect legendary Edition " folder inside the "LocalContent" folder.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
• Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
• Delete the "Origin"  folder inside the "Roaming" folder.
• In the address bar of your Windows explorer click on "AppData".
• Open the "Local" folder.
• Delete the "Origin"  folder inside the  "Local" folder.
• Restart your PC. > test.

If you use EA Desktop. https://help.ea.com/de-de/help/faq/clear-cache-to-fix-problems-with-your-games/

@SHMagluf 

• Go to your ">Drive<:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\__Installer\vc\vc2015\redist" folder.

• Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)

• Restart the computer.

• Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)

• Restart the computer.

• Test.

If you get an error message that another version of vc_redist is already installed:

• Go here.
• Download the "vc_redist.x64.exe" and the "vc_redist.x86.exe".

• Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)

• Restart the computer.

• Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)

• Restart the computer.

• Test.

@J4S3 

Thanks!

@Pepedono 

Very good. 🙂

Have fun gaming!

@GusMagnel 

You might have a problem with the Origin (Steam, Discord) Overlay.
Try to disable them.

@swvenom37 

• Press the Windows key and "R" at the same time.
• In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
• Look if there are any "MassEffect1.exe.Xxxx.dmp" or "MassEffectLauncher.exeXxxx.dmp" files in the "..Local\CrashDumps" folder.
• Zip 2 - 3 of the newest "MassEffect1.exe.Xxxx.dmp" or "MassEffectLauncher.exeXxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
• Post the link here.

If there aren't any dump files of ME:

• Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
• Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
• Play the game until it crashes.
• After the game crashes, let all Windows crash dialogues finish.
• Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
• Zip 2 - 3 "MassEffect1.exe.Xxxx.dmp" or "MassEffectLauncher.exeXxxx.dmp" files together and upload them at free file hosting service like Dropbox.
• Post the link here.
  
  
  If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

Hi. 

The mass effect legendery wont open at all. When starting it it steam it says starting. origin opens (sometimes) and it then closes itself. 

Ive tried the unicode solution, restarted the computer, but issue persist. 

Ive tried to turn of windows defender, but issue still persist. 

Ive also updated the graphics driver and restarted, but issue still persist. 

Ive checked the crash dump folder, and there are several crashdumps there. 

Any clue what the next steps is?

@Whitehands 

Create a DxDiag in text file format and post it with your next reply. You can do that  with the "Choose file" button at the bottom right corner of the reply window. 

@swvenom37 

The "igo64.dll" (Origin overly) and the "gameoverlayrenderer64.dll" (Steam overlay) are still loaded in this dump files.

But the module that is responsible for the Null Pointer Read is the "bink2w64.dll". (Responsible as in the module that accessing the blocked Ram area, not necessary the module that is at fault) 

That is a Game DLL and we already tried to repair that.

• Make sure Origin and Steam are completely closed.
• Go to your ">Drive<:\Program Files (x86)\Origin" folder and rename the igo64.dll to Old_igo64.dll.
  (This should disable the Origin overly completely.)
• Go to your ">Drive<:\Program Files (x86)\Steam" folder rename the  GameOverlayRenderer64.dll to Old_GameOverlayRenderer64.dll
  
• Restart the PC >  Test.

If that don't helps:

• Please preform a clean boot and test the Game in clean boot mode.
• Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
• Make also sure that your GPU & CPU are not overclocked.

@swvenom37 

---

swvenom37 wrote:

Dumb question. Think there's any issue of me having steam on my D: drive and Origin on C:? I've played other steam/origin linked games without problems this way. Probably not the issue but I'm desperate to find any solution at this point. Thanks.

---

Not that dump. 🙂

It happens, I don't think it is the reason here, but I can't be sure.

Besides that:

• Go to your ">drive<:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\__Installer\vc\vc2015\redist" folder.
• Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)
• Restart the computer.
• Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)
• Restart the computer.
• Test.

If you get an error that says that another version of the vc_redist is already installed:

• Go here.
• Download the "vc_redist.x86.exe" and the "vc_redist.x64.exe"
• Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)
• Restart the computer.
• Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)
• Restart the computer.
• Test.

@swvenom37 

Please look at this post and try the game in Save boot mode.

@Firealkon 

Try to repair the game.

(Origin > Game Library > right click ME3 > Repair / in Steam > right click at MEA > Properties > Local Files > Verify integrity of game cache)
(Steam > right click at ME3 > Properties > Local Files > Verify integrity of game cache.)

@Zzamb🤭 

Please check your PMs.

---

@holger1405 wrote:

 

@1m4n00b2221 

The UOTrace is fine.

Make sure Origin and Steam are completely closed.

Clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  (If some files or folders can't be deleted, reboot and try again.)

• Try to clear your Origin cache.
  All settings in Origin (only in Origin not in the games) are back to default settings after this.
  
  

• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
• Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
  (The "LocalContent" folder must remain untouched.)
• Delete the "Mass Effect legendary Edition " folder inside the "LocalContent" folder.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
• Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
• Delete the "Origin"  folder inside the "Roaming" folder.
• In the address bar of your Windows explorer click on "AppData".
• Open the "Local" folder.
• Delete the "Origin"  folder inside the  "Local" folder.
• Restart your PC. > test.

If you use EA Desktop. https://help.ea.com/de-de/help/faq/clear-cache-to-fix-problems-with-your-games/

---

Hi again, Holger!

I ran through all of the steps you outlined (except the last, I don't use EA Desktop), but nothing has changed.  I still get the message from EA stating I am not connected to the internet, and that I must connect in order to activate my game on this computer using my EA account.  Any other potential solutions?

In a different game, I notice I can no longer connect to in-game multiplayer menus used to browse games to join.  Possibly related?  I've tried running ME:LE after I turned off all AV and firewalls with no success.  Are there other ports that these two games may share that are not open?  EA customer service had me open 80, 443, and 8080.  Thanks for your tenacity!