[Resolved] - Mass Effect 1 (2007) will not download on EA app

@FaceCombat
Hi there, i recently had this issue except with Mass Effect 3 refusing to even start downloading.

The advice i seen was to download Origin app, and install Mass Effect that way, and this worked for me, and it shows up as playable in the EAplay app now.

Then you're apparently supposed to close the Origin app and use the EAplay app to play it.

This is on Windows 10 64bit, but it should help you for Windows 11 too.

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@HeDinDoNuffins wrote:

@FaceCombat
Hi there, i recently had this issue except with Mass Effect 3 refusing to even start downloading.

The advice i seen was to download Origin app, and install Mass Effect that way, and this worked for me, and it shows up as playable in the EAplay app now.

Then you're apparently supposed to close the Origin app and use the EAplay app to play it.

This is on Windows 10 64bit, but it should help you for Windows 11 too.

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I was given this suggestion, too. Unfortunately, I cannot go back to Origin, as it forces me to update. Upon installing and opening Origin, I am presented with this:

It will not let me do anything except update/install the EA app, press Learn More, or quit Origin. This happens regardless if the EA app is not installed or if I install Origin after installing the EA app.

I have reached out to tech support several times and I get the same run-around.  I can download AND PLAY ALL my EA games THROUGH the EA app EXCEPT ME1.  It failes with some generic message about "our servers failed, give us a short time and try again"

This is the tech support message I get, and I have following and NONE of it works.. it has COMPLETELY wasted my time... reinstalling, redownloading,....

I continue to reach out to tech support and my case gets suspended with instructions to do the following:

Thank you for contacting EA. My name is Siddharth and I would assist you with your EA account issue today.

I have reviewed your email and came to know that you have issue with your unable to download your game. You do not need to worry, I'll surely do my best to help you with my assistance.

So, I would request you to please go through the below troubleshooting steps link:

https://help.ea.com/help/ea/ea-desktop/troubleshoot-game-download-install-load-issues/

Thank you for contacting EA and have a great day.

It's the same boxed message from anyone... and NONE of those solutions work.  NO matter how many times I explain it, EA does not care.

Let me recap here:

All games I own install just fine through EA app, EXCEPT ME1 which bails with a generic can't download now, give us another try later message.

I have the same issue and I have been blasting EA on any email channel I can find for a solution.  If one ever surfaces for me, I will post here.

It's nice to know I'm not the only one with this issue. I feel like I'm going crazy with how much I've essentially been shooed away by tech support. I'm going to try contacting them yet again because this is getting ridiculous, and I feel like their last suggest to post the issue here was just a way to dismiss me. I realize it's an old game, but it's still a product we paid for and it shouldn't be so much to ask that we can still play it when EA causes an issue with their platform.

The new EA App seems to be causing all sorts of problems for the Mass Effect games.  I've seen a ton of posts attesting to a myriad of issues, many that are intermittent.  The solution used to be "don't use the EA App, use Origin instead".  This was never of use for someone who had the ME games through GamePass since they were only accessible via the EA App (then in Beta).  But now it won't work for most since EA has been forcing people to migrate to the EA App.  A redditer posted a solution to this by disabling the forced migration (i.e., continue to use Origin).  Here's a link to that post:

https://www.reddit.com/r/MEC🤭p/comments/117j98k/comment/j9c45qs/

In theory, this will allow you to use Origin, at least for a while, which hopefully doesn't have the same issues for you.  Again, this will not work for you if you only have the ME games through GamePass or EA Play, IIRC.

Hey @5a50e1686baf9879 

Thanks for taking a moment to share your experience with the community. 

When you have a moment can you try the below steps (if you have not already)

• Run the System File Checker tool then Check for Windows and GPU updates  
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Try the Game in different Compatibility settings  
• Check for other applications that may be limiting EA App or Game performance
• Put your device in a Clean Boot then launch the game

Cheers!

Bought it... uninstalled EA App.. Reinstalled it on a different drive, different location that is not c:\program files.. (this is all the stuff EA support asked me to do.. yea. including rebuying it) and I cannot download it.

Sure would be nice to have a fix on this...

Anyone?

Windows 7 Ultimate 64-bit (6.1, Build 7601)

Intel Core2 Quad Q9550

GeForce 8800 GTX

ASUS G41C

ssd #1 - 1tb for os

ssd #2 - 2tb for games (this is where ea app is installed)

DirectX 11

If you have downloaded and installed ME2 to only be presented with this:

Invalid License: Reason Code = Missing DLL: [d3dx10_39.dll] Error: 0x7E

You need to install this: Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center for Windows.  From Microsoft's web page:

The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows OS in any way.

This is my build:

OS: Windows 7 Ultimate 64-bit (6.1, Build 7601)

Processor: Intel Core2 Quad Q9550

Video: GeForce 8800 GTX

Motherboard: ASUS G41C

Storage:

  ssd #1 - 1tb for OS

  ssd #2 - 2tb for games (this is where the EA App is installed)

After that install, and without a reboot or repair of ME2, it worked.  Now however, ME3 is tanked... ME1 still tanked...  no clue on these... guess I will post here or review the posts.