Forum Discussion

7 years ago

Cannot edit car's paint/wrap? Game says, "Retrieving your custom wraps..."

For the last day, I have not been able to change the paint, let alone download wraps for any of my cars. My game says, "Retrieving your custom wraps..." over the first two Paint & Wrap options. When I try to download a wrap from the community tab, it says, "Download failed, you have no free download slots available. Please free up some slots and try again." yet I only have a few. I've scoured the web for a solution and people have mentioned having this issue in past NFS games (2015 & Payback), but no one has mentioned it in regards to NFS 2019. I am playing on PC with a gigabit ethernet connection. I have tried every troubleshooting method imaginable. I've contacted EA but have yet to here back. I desperately want to make my M2 competition Long Beach blue, please help ;(

nfs heat

58 Replies

YOBittu
5 years ago
It did not help, is there any other solution? i have tried everything, even reinstalling the game with a new save and cloud disabled.
YOBittu
5 years ago
I found a fix that worked for me, i initially bought the game on steam and this problem happened when i ran it from steam. I ran it from Origin instead and it worked, i think the wrap servers cannot connect to steam for some reason which is a bummer because many people have bought this from steam due to the sale.
Urahime
5 years ago
@YOBittu This is really sucks honestly,I tried almost 7 times with almost 200 GB wifi use to redownload nfs heat for a multiple times with disable cloud storage and clean all documents related nfs heat before redownload but still same results with retrieving wraps and paints both bug,dammit
CORNDOG789
3 years ago
I found a fix!!! I play NFS Heat through Steam. I simply closed out of the game and then closed completely out of Steam. Not logging out, but clicking the arrow showing all active apps and closing out of Steam. Then, I did the same with EA. Once they were both completely restarted, I opened the game through EA. This immediately fixed my issue.
shrunkenmaster
3 years ago
this company is JUST TRASH
BIGTOE121212121
2 years ago
Is there anyway to fix this glitch without having to start over again?
Scojimuffins
2 years ago
This is old but for some reason what worked for me was disconnecting from my internet and then reconnecting followed by quitting to lobby and joining in an offline game. If anyone else is still having this problem it's worth a shot
Dolencar
Newcomer
7 months ago
Editing cars is half of my fun in these games and now neither I can