Need for Speed Hot Pursuit Remastered not launching

Hello @vembw,

Here are some steps you can try to resolve the black screen problem when launching your game:

1. Update Graphics Drivers: Make sure your graphics card drivers are up to date. Visit the manufacturer's website (NVIDIA, AMD, Intel) to download the latest drivers.

2. Verify Game Files:

   • In Steam, right-click on the game in your library.
   • Select "Properties" > "Local Files" > "Verify integrity of game files." This can fix corrupted files.

3. Run as Administrator: Right-click on the game executable and select "Run as administrator." This can help with permissions issues.

4. Disable Overlay Programs: Sometimes overlays from Steam or other software can cause issues. Try disabling them:

   • For Steam, go to "Settings" > "In-Game" and uncheck "Enable the Steam Overlay while in-game."

5. Check for Background Programs: Disable any unnecessary background programs or overlays (like Discord overlay, GeForce Experience overlay, etc.) that might conflict with the game.

6. Adjust Compatibility Settings:

   • Right-click on the game executable, go to "Properties" > "Compatibility," and try running the game in compatibility mode for an earlier version of Windows.

7. Check DirectX and Visual C++ Redistributables: Ensure that your DirectX and Visual C++ Redistributables are up to date. You can download the latest versions from Microsoft's website.

8. Reinstall the Game: If none of the above works, consider uninstalling and reinstalling the game. This can help if there are underlying installation issues.

9. Check Event Viewer: Look for any errors related to the game in Windows Event Viewer. This can provide more insight into what's causing the crash.

I hope this helps.

Best regards,

danisoff

thanks for your opinion.I've already tried all of them, but unfortunately, they did not work for me.😕

 Have you tried talking with EA support @vembw?

haven't tried, i just sended a error report by using ea app. hope this works...

it's a laptop, when playing game, it will switch to Nvidia geforce 4060 laptop graphic card automatically.
i think switching the graphic card won't cause the game crash.

That is definitely a smart move @vembw, I would advise you to check out the recommended steps by @EA_Illium.

so what should i do next @EA_Illium ?
i verified the game file by steam, reinstalled the game.

Tried using origin to launch the game but there is still no progress.

so i think it's not ea app or origin causing the problem, so i switched back to ea app.

is there a file or program that conflicts with the game?

the origin and ea app are not in my pc at the same time.

they are tested separately. I only use 1 of them. @EA_Illium 

There's ea app in pc now.