Re: NFS HEAT - Crashing Xbox Series X (affecting SSD/other games?)

I am very familiar with those steps because I have had to do it several times when need for speed crashes on me. This is the only game it happens to. Any time I have performance problems on other games, it’s only because I didn’t do a hard reboot after NFS crashed. I’ve played a lot of games on my Series X (thanks gamepass) and everything else works perfectly fine. 

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@EA_Blueberry wrote:

Hey good morning, @COMINEEYEAHA. I didn't catch your last message before I had to take off for the day.

I had an issue a while back with my Xbox One X prior to getting the Series X where it was a total black screen when I started up the console. I thought it was a goner because I tried power cycling, factory resetting it by holding down the button on the console for 15 seconds, and switching out HDMI cables. What actually fixed it was unplugging the surge protector from the wall and also unplugging the power cable from the Xbox out of the surge protector. There must have been some electric issue that caused the screen to remain black. 

Not entirely sure if this is the same case for you and the newer console, but maybe it could be related. We're not aware of any of our games causing significant crashes like this that can also translate to other games on the console. It sounds more console related. There is another thread with a player that experienced the same thing as you whom was able to fix it with a power cycle. I'll relay the steps again below to ensure they were properly followed. 

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

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One more time is very unlikely to fix this because I've done it at least 15 times. Doing a factory reset of my entire xbox is a hard sell when this issue is limited to one single video game. 

My gamertag is the same as my username here, comineeyeaha

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@PiotrTrochowski9 wrote:
clear alternate MAC address under network settings in the menu. It seems to be working now and hasn’t frozen (yet).

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@COMINEEYEAHA 

Does this work for you?

Thanks for sharing, @PiotrTrochowski9 

You're welcome.

@EA_Blueberry I haven't reinstalled it yet. I think I'm probably just going to let this one pass me by. I loved the game, but I probably won't end up playing it again for a few months. Hopefully when I decide to jump back on there will be a fix in place. I'll definitely be on the lookout for any new entries in the series that are built for the PS5 and Series X. 

any updates on if that fixed it or not?

@alilee1113 

Have you tried all the steps provided in this thread? This appears to lean towards a hardware issue that can be corrected through troubleshooting as others have successfully done in the thread. 

This is happening to me as well. And only Need For Speed Heat. The game freezes everyday for me. I uninstalled it. It's a shame because I like this NFS and love the Need for Speed franchise,  played every Need for Speed since Underground.  Brand new Xbox Series X since last week, every game is fine but this one. This is a game issue, no troubleshoot will fix this. Gamertag is Kouhad. Happens day time, night time, solo, online, during a race, not during a race. I can play for  hours straight, or just 20 minutes, then boom freeze or audio loss with graphical errors.