Unable to download NFS Hot Pursuit from EA App

Hi,

I tried installing NFS HP from the EA APP today, and I am facing the following error:

Error Text:

You don't have access
We've canceled the download because you don't own this
game. To play, go to the Game Hub to get the game.

The EA support guided me here (Case - #217354490) to consult with the community managers, hence would be glad if someone can guide here. Thanks