Keep losing connection to EA Servers in NHL 23 HUT

Hi there, @PlaymakerSJ 

Thanks for reaching out about this. I'll try to help find out what's going on. First, are you on a wired or wireless connection? Also, have you tried all the troubleshooting steps here?

I‘m on a wired connection and already did all the troubleshooting steps

@PlaymakerSJ 

Thanks for getting back to me. Have you tried using alternate DNS settings? Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Also, make sure there's no damage with your ethernet cable. It should be at least Cat6 as well.

That did not help neither unfortunately

@PlaymakerSJ 

Thanks for trying. Here are some other suggestions:

• Check to see if UPnP is enabled on your router. If it's not, enable it. However, I have seen the rare instance where disabling this can be an improvement.
• Enable QoS (Quality of Service) and prioritize your console.
• Check your router for a firmware update.
• Go to the network settings on your PS5. Check the NAT Type. It should be Type 1 or Type 2. Not Type 3.
• Talk to your ISP to see if they are noticing any issues.

Have you run any tests for packet loss?

Did you happen to get a resolution to this? I have the same issue getting kicked with unbelievable connection (15-21ms). Mostly in EASHL. 

@Luigi0727 

Are you using a wired or wireless connection? Also, what system do you play on?

PS5 wired. Occurs most when I used the PS4 version of the game to play with people who are still on that console.

@Luigi0727 

I assume it's also happening on PS5, but not as frequently? Have you tried all the troubleshooting steps here?