Community ManagerHi there, @Christian27348
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. If that doesn't help, let me know what system you play on and if a wired or wireless connection is being used. Thanks!
I lose EA connection every single game I don’t know what the deal is on wired My Internet is completely fine and I’m losing going to lose my mind
Community ManagerHey, @OhSoStammer91
What system are you playing on?
Community ManagerTry clearing your alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens.
I’ve already tried that, also tried changing my dns , power reset, resetting the router, lowering brightness, deleting the game
Community ManagerHave you checked your router for a firmware upgrade? It would be good to contact your ISP to make sure they aren't noticing any issues. Also, take a look at your ethernet cable and make sure it's free of damage. It should also be at least Cat 6.
I’ve done that already, I’m cable is fine I shouldn’t even have to be hardwired to play a damn game anyway this is absurd I want a refund
Community ManagerIn that case, you can contact the retailer the game was purchased from to see if a refund is possible.
I constantly loose connection to ea fc 25 every day I play up to 3 times a day. I have 12 ping and hardwired internet please help
