Server connection

Hi there, @Gub12 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hey,

I tried that and it didn’t work. I saw that recommended solution in a previous post so I have tried it before but it doesn’t seem to be fixing my problem.

@Gub12 

Thanks for getting back to me. Next, Try deleting the personal saved data for NHL 23. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.

Thanks for responding quickly. I did that and unfortunately I am still getting the same problem

@Gub12 

Appreciate you trying. As a test, can you switch your connection to using a mobile hotspot? I'd like to see if using a completely different connection will work. This helps narrow down the issue to your home network or ISP.

That worked! So seems to be an issue with my wifi, which is weird because my other games work. Do you know a fix for this?

@Gub12 

Glad that worked. It doesn't fix this, but narrows it down. Do you have a separate modem and router or are they one unit? If they're separate, you could try plugging straight in to the modem and bypass the router. If that works, the problem is the router.

Just to clarify though, you mention the problem being your Wi-Fi. You mention using a wire also. Is your console wired to the router or using a wireless connection?

They are one unit. I typically use the wifi but I have tried plugging into the router and also setting up right beside the router on wifi and neither of those options have worked either.

@Gub12 

It would be good to contact your ISP to see if they can help with this. It sounds like the issue is either with your equipment or ISP. If you have access the modem/router settings, make sure the firmware is up to date.

Okay, thanks. Is there anything specific I should tell them, or any ports that I should tell them to open? Any idea is appreciated as I am not very tech smart