Disconnections

Hi there, @CplSKI1990 

Thanks for reaching out. Is your friend on a wired or wireless connection? Also, which console are they playing on?

Yes he's wired in and he's in xbox series x.

No problems in nhl 23 and it's happend since the game came out 

@CplSKI1990 

Have they tried the troubleshooting steps here? Also, tell them to make sure UPnP is enabled. That needs to be done on their router settings. They should also be using an ethernet cable that is at least Cat 6.

@CplSKI1990 

If none of that helps, they should try contacting their ISP to see if they are noticing any issues. It could be something with their equipment or on the ISP's end. Are they using a modem/router supplied by their ISP or are they using their own?

Supplied equipment. Both moden and router 

@CplSKI1990 

You don't have a whole lot of control over their equipment usually. It also isn't exactly intended for competitive gaming. That doesn't mean it won't work, but chances are good there will be better performance with a better router. Also, that can have a pretty high cost associated with it. I think it would be best to start with contacting their ISP so they can check for any issues that might be causing these disconnects. We're not aware of anything on our end that would be causing this.

In this vein, players have for years been begging for a "rejoin" option with club games.   ESPECIALLY with how wonky EA's servers are and you get dropped due to that.   What would be good would be something along lines of a "rejoin at next stoppage".   You don't want to join in progress because whats to stop 2 guys from starting a 2v2 game and planning to add their teammates after the fact, but a "re-join" option.

99% of the times I've dropped from the game are due to the "Unhandled Exception"  or "Unknown Error has Occurred".   We're heading into the 2025 release...no reason this shouldn't be brought up.

@Halfa_Starr 

I get how it's easy to blame the servers. The very high majority of disconnects are not on our end though. If you are often getting those errors, please capture a video of it so we can see what happened. 

As far as rejoining goes, I hope that's an option someday. I know the team is aware of these requests. I think the tricky part is making sure it doesn't cause a desync.

There's the deflection we all know and love!   No, in all seriousness I know for a hard fact it's the servers/netcode that's the problem, in fact alot of people here know because of how long this problem has been around..

  I run hard-wired, and normally, even when there's just a tiny a jitter that causes a drop, I can check the event log and see an event where you can clearly see that signal was momentarily interrupted, even for only half a second.  Whenever I check after this nonsense happens...no event, no interruption, not even a dip.  When its "You have been disconnected form EA servers" that's either a PSN thing(90% of the time), or a network drop on my end(10%).   "Unhandled Exceptions" and " An Unknown Error has occurred" are 100% verified server-side issues.   Been a thing with this series since LONG before your time here too.