I cant start Ultimate Team in NHL 25

Hi there. Try power cycling your equipment with these steps:

1. Unplug your modem/router for 2 minutes
2. Hard restart your console by holding down the power button until it turns off
3. Power it all up and try playing again

Let me know if that helps or not. Thanks!

Thank you for the answer, but it doesnt help.

You're welcome. Thanks for trying. Next, try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

1. Press the Guide button and then highlight the NHL 25 tile.
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
   
   

Let me know what happens.

I already done it, it doesnt work, too. I posted a new one, but it got deleted. You can watch the video which i linked to my post. EA_Aljo 

I did this, but it doesnt work.

I saw your other post. You said you reset your console. Do you you mean you factory reset it? If not, you could try that.

Yes i did a factory reset. But it doesnt work, too. I really dont know where the problem is in my game.

Do you have the game installed on an external drive by chance?

No, i dont have an external device for my XBox. Its installed on my console.

Can you send me a private message with your Xbox gamertag? I'm going to need to get some help with this. This is a really uncommon occurrence. Not sure I've heard of it before. I'm about to head out for the weekend so I won't be able to get back to you until Monday. We can try investigating your account to see if there's something that might be causing this. Do all other modes work?