Forum Discussion

masterkotimko17's avatar
masterkotimko17
Seasoned Newcomer
2 days ago

Can not connect to servers

I play on xbox and have a Xbox series X. Played all day yesterday no issues. Went to log in this morning and says can not connect to EA servers. I have tried all the fixes I have seen on here and nothing has worked. Reset Router, unplug modem to reset, cleared cache on my Xbox, test internet connection speed, network type etc etc. I turned on nhl 24 and connected no issues right away. It's very frustrating that can not play.  What other options are there?

  • That exact thing has been happening to me yesterday all day and it still does not work today either, it’s very frustrating.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. As a test, can you try connecting over a wireless hotspot? I want to know if a completely different network and connection have the same issue.

    • masterkotimko17's avatar
      masterkotimko17
      Seasoned Newcomer

      Doesn't make a difference still can not connect to servers. Tried that as well earlier. Just checked to see maybe the hockey gods would randomly allow me on but nope still can not connect to servers.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        When is this error occurring? Is it when you try load into the main menu or is it happening in particular modes?

  • I am having this same exact issue on PS5. It's the only game not working. Tried everything. Ea needs to get it together. I contact help support and they basically said after I did all the steps there's nothing they can do.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      I see others saying that WOW fixed this issue. Are you able to connect now?