Cannot enter World of chel

I click enter world of chel it spins for about 30 seconds trying to load in but never does and shoots me right back out to nhl 25 main loading screen. I am on PS5

Did not do either of those I bought the deluxe version 

Hello. Did you play the free trial weekend recently or subscribe to EA Play to play the 10 hour trial?

Are you getting an error screen when this happens? If so, what does it say?

I have the same problem on ps5. Every time I try to enter world of Chel I get the error “the permissions could not be found for this user” and kicked to the main screen 

It’s been over a week and it’s still kicking me back out to the main loading screen when I try to enter world of chel. I have re downloaded the game, cleared cache, re built database, feel like I’ve tried everything at this point. Pls look into my account

What steps did you take to restart? Also, make sure you remove the game from Quick Resume. You could also try clearing the alternate MAC address with these steps:

1. Go to your Xbox Settings
2. Go to "Network", then "Advanced Network Settings"
3. Click on "Alternate MAC Address", and then click "Clear"

mine says cannot connect ea servers and I am on Xbox sx. I’ve tried the reset router, Xbox, open Nat, etc…. Nothing is working 

Hi there. Are you saying you try to load into WoC, but it goes back to the main menu without any error message? That's the first I've heard of that happening. Try rebuilding the database and clear the system cache. Those instructions are here. Let me know how it goes. Thanks!

happening to me as well. no error code just back to the ea intro then main menu. ps5