Can't spend preorder points

Thank you. I'll let you know when I have some news.

Appreciate it. You're a busy person here.

This issue has continued into full launch, and the customer service site still redirects me to the homepage every time I try to make contact instead of putting me in a queue or a chat, even when the wait time is listed as 0 minutes. Not being able to use paid content coupled with seemingly being blocked from any support has been an extremely frustrating experience. 

Updating photo to reflect ongoing issue with current packs.

Are you trying to purchase packs in HUT or are you trying to use the points in WoC?

100% HUT; with poor server connection in Japan, I play offline as much as I'm able, which is why I'm happy with the actual HUT gameplay changes. Would be perfect if I could use my paid points for packs like most everyone else. 

I did open the WoC mode and noticed I would be able to use the points on the cartoon skins there if I wanted to play that mode.

Here's the new content I still can't use my paid points on:

Looking less and less like I'm going to be able to use the points I bought by the fantasy event.

Just as a PSA for anyone with the same issues lurking here. This is still unresolved 34 days after pre-release. 

The few users of you in Japan, be warned:
Aljo informed me 16 days ago in DMs that he discovered "EA does not allow the ability to purchase packs with premium currency in Japan. Those points can be used in World of Chel though."

Everyone else who is a paying customer, also be warned:
This is not the time for anything more in-depth, but basically I was told the next day  (15 days ago) EA  was willing to give me packs to compensate for the points I paid for and am not able to use in HUT. I requested fantasy and supernatural event-related packs. 

2 days ago I was finally informed they were on the way but it would "take a day or 2".

I haven't received them. 

39 hours left on the event timers before the packs become meaningless. Incidentally a full 5 weeks will have elapsed without any action. Hopefully there's a positive update to be made on this soon, but 'within reason' is long gone.

As an outro, over 4 days have passed now and I don't have these packs, so I've been hosed. There are 4 hours left in the events, but dropping the packs at this point would just be another slap in the face. Just about 2AM in Japan ATM and I gotta work in the morning.

I've been misled, non-prioritized for 5 weeks, and had repeated pleas for urgency outright ignored. I feel like I'm being laughed at. I can't wrap my head around why EA would do this to anyone who has bought their products (since the 90s!).

Nothing to do now but throw my already-earned resources into sets and hope that if these packs ever come I won't get any more BND dupes.

This has been so disappointing and frustrating.