Constant dashboarding and console crashing in NHL 25. Xbox Series X

Hello. We've had some other reports of this. Unfortunately, we haven't been able to reproduce it ourselves. Without that, we can fix it. So far, one person fixed this by getting an external fan. Another got a new console. These are obviously extreme resolutions. So far though, it's looking like an overheating issue. We just haven't found what is causing that.

Aljo, my old buddy. We have had some interactions on here about this same issue. I'm not going to buy a new console just to play one game. I called xbox support about this issue and they said it can't be an xbox issue as this is the only game that crashes. Microsoft told me to contact EA so here I am again. Back where we started. I just want to play the game I paid for man. It's progressively gotten worse. I can hardly even get through a game. I played 5 EASHL games today and 4 crashed mid match. This is insane. 

I would absolutely love to see this fixed. Hopefully, we can get it reproduced and make that happen. I know this is incredibly frustrating. In the meantime, the best I can recommend is to make sure your console is in a well ventilated area and the vents are free of debris.

It is well ventilated. I've also checked the console with my hand after crashing and it doesn't feel hot at all. Again this is the only game that causes this issue. It is 100% a software issue. Thats what Microsoft told me during our 45 minute conversation. A bug has persisted since launch and has yet to be fixed. 6-7 months? Still no fix. How can i confidently buy next year's game? Who knows if it will even be fixed with the next edition. 

We'll provide an update when we have one. Unfortunately, without reproducing it, we can't fix it. So far, using an external fan working has been confirmed by a couple of people. Might be worth trying until we can find a resolution for this.

Sounds good Aljo. I'll give that a try. Do I just need to send you my shipping address or are you guys gonna send a check? 

Aljo I've been doing some research into these external fans and Microsoft seems to think they aren't a good idea. They say that it actually increases the risk of overheating because it blocks the internal fan of the xbox. The console already has a fan in it. I don't want to break my console. Any other fixes?

Unfortunately, I don't have anything else to suggest.

Been having this literal issue for the last 5 years worth of EA Games. And only EA games do this to me. 

I'm curious. You had 5 years of EA sports game crashing/overheating? I had EA sports game every year and NHL25 was the first one struggling.

I don't want to defend EA because there is something with the game causing excess use of the console hardware. But the consoles themselves seems to be a significant variable. It became more evident to me since I fixed the "sofware issue" with a fan.