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JohnDerzi04's avatar
JohnDerzi04
Seasoned Newcomer
2 months ago

CHEL error code

I was recently playing WoC and after creating a club for my EASHL team, I was kicked out of WoC and can't get back into it. I constantly have the same error code and I've tried resetting my router and modem (which is new, only a month old), deleting saved data files, deleted the game and re-installing it, trying it on a different EA account, and still nothing. What can I do to start playing WoC again. Honeslty, game after game, issue after issue, it's becoming absured and unpleasant.

Console type - PS5

Game - NHL25

Error code 8af389a1c35e018r-0000000000017002-fdc61dc94ea5c989

connectivity
crashing
launching
playstation
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. Please send me a private message with your PSN ID and club name. We'll need to delete the club to resolve this. Thank you.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Are you on a WoC club and getting the failed to retrieve data error? If so, are you getting that when trying to load into WoC?

  • Beeoo87's avatar
    Beeoo87
    Newcomer
    2 months ago

    Same issue with my friend. Can you help us? It says game configurated failed. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Is this happening for you and your friend or just your friend? Are you both on the same club?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hello. If you're still in that club, try leaving it to see if that helps. Let me know what happens. Thanks!

  • Hibsare's avatar
    Hibsare
    Seasoned Newcomer
    2 months ago

    I’m getting kicked directly so I don’t have time to leave how can you remove it from your Home Screen ?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Please send me a private message with your PSN ID/Xbox gamertag. I'll get it added to a list of players experiencing this issue as part of the investigation. Unfortunately, you'll need to play on a different account until we can get this fixed.

  • daensn's avatar
    daensn
    Seasoned Newcomer
    2 months ago

    somehow 2 players in our club have the same issue. They can enter WoC but as soon as game countdown in the matchmaking is at 0:00 and game starts they receive error that data can't be retrieved. Yesterday we played without issues

    • daensn's avatar
      daensn
      Seasoned Newcomer
      2 months ago

      a third player with the issue. For all of them they can go into matchmaking in WoC but as soon as game starts they get an error for data can't be retrieved. Also HUT, drop in, Pro Am, nothing works for them. Does it help to delete the club or not?

  • DrakeDeep's avatar
    DrakeDeep
    Seasoned Newcomer
    2 months ago

    i get this error code under the same circumstances basically: ERROR CODE: DFEFBDO6AB1C0954-0000000000009999-43CAF82FB583FDFB

  • JalapenoHannah's avatar
    JalapenoHannah
    Seasoned Newcomer
    2 months ago

    I am getting a similar error

    when trying to play a club game or drop-in game on World of Chel.

    I've attempted the following things to try to remediate the error but to no avail. Clear console cache, delete and redownload game, restore game license, delete local files, check live roster, leave my club, create a new club, reset date and time on console, reset local internet connection. What else is there left to do that I haven't tried? I'm on PS5, PSN name JalapenoHannah.

  • Makburg77's avatar
    Makburg77
    Seasoned Newcomer
    3 days ago

    I am having the exact same issue. Every time I try and join my club for online play with friends I am given a error code stating it is unable to upload and receive data…me and my friend figured out only one of us can join the club at a time.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 days ago

      Does that error say failed to retrieve data? I haven't seen the one you're mentioning. If it is the FTRD error I mentioned, try leaving and rejoining the club. If that doesn't help, you can try deleting the club. Otherwise, you should be ok to use a different account. This is an issue we're hoping to have resolved with January's update.

      • Makburg77's avatar
        Makburg77
        Seasoned Newcomer
        2 days ago

        Yes it is the failed to retrieve data code. I have tried all of the above and it continues to not work.

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