Community ManagerHello. We've had some other reports of this. Unfortunately, we haven't been able to reproduce it ourselves. Without that, we can fix it. So far, one person fixed this by getting an external fan. Another got a new console. These are obviously extreme resolutions. So far though, it's looking like an overheating issue. We just haven't found what is causing that.
Aljo, my old buddy. We have had some interactions on here about this same issue. I'm not going to buy a new console just to play one game. I called xbox support about this issue and they said it can't be an xbox issue as this is the only game that crashes. Microsoft told me to contact EA so here I am again. Back where we started. I just want to play the game I paid for man. It's progressively gotten worse. I can hardly even get through a game. I played 5 EASHL games today and 4 crashed mid match. This is insane.
Community ManagerI would absolutely love to see this fixed. Hopefully, we can get it reproduced and make that happen. I know this is incredibly frustrating. In the meantime, the best I can recommend is to make sure your console is in a well ventilated area and the vents are free of debris.
