Community ManagerWe'll provide an update when we have one. Unfortunately, without reproducing it, we can't fix it. So far, using an external fan working has been confirmed by a couple of people. Might be worth trying until we can find a resolution for this.
Aljo I've been doing some research into these external fans and Microsoft seems to think they aren't a good idea. They say that it actually increases the risk of overheating because it blocks the internal fan of the xbox. The console already has a fan in it. I don't want to break my console. Any other fixes?
Community ManagerUnfortunately, I don't have anything else to suggest.
Been having this literal issue for the last 5 years worth of EA Games. And only EA games do this to me.
I'm curious. You had 5 years of EA sports game crashing/overheating? I had EA sports game every year and NHL25 was the first one struggling.
I don't want to defend EA because there is something with the game causing excess use of the console hardware. But the consoles themselves seems to be a significant variable. It became more evident to me since I fixed the "sofware issue" with a fan.
This is super frustrating all I want to do is play my player! The only way I have got it to not dashboard close game sometimes shut off the system is playing remote thru my phone (samsung s24 ultra) it is insane how long this games been out and it still does this!
Community ManagerAre you playing NHL 25 on your phone through cloud gaming?
