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LeBron1569's avatar
LeBron1569
New Novice
5 days ago

Crashing

My game constantly keeps crashing in every game mode. I can’t play world of chel without crashing cause my team to constantly lose games because im kicked as goalie or player. I’ve uninstalled reinstalled cleared my profile and saved data completely hard wiped my Xbox and soft wiped it. Multiple of my roommates play on the same router and this doesn’t happen to them. I do I fix this because at this point I am unable to play the game and it’s frustrating. Thanks 

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Unfortunately, I don't have any other advice. So far, a couple of people have said this was resolved with a new console. I'm not suggesting you get one by any means though. We'll just have to wait and see if we can reproduce this ourselves. So far, that hasn't been the case though.

  • LeBron1569's avatar
    LeBron1569
    New Novice
    4 days ago

    My Xbox is on top of a desk where the vents are free so I don’t see how that is the problem. If you have any other advice please share 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    So far, we haven't determined if this an issue with the game or with the console. Make sure your console's vents are free of debris and in a well ventilated area. Otherwise, we don't know what is causing this.

  • LeBron1569's avatar
    LeBron1569
    New Novice
    4 days ago

    Do you have an idea of when this would be fixed. Also why is this happening to some people and not all?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Thanks. This is an issue we're aware of. Unfortunately, we have not been able to reproduce it. Without that, we can't actually fix it. There is a player that posted here what got it resolved for them, but others haven't had the same luck.

  • LeBron1569's avatar
    LeBron1569
    New Novice
    4 days ago

    It had crashed 1 times in the menu but crashes mid game almost every game 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    When are you crashing? Is it mid-game or in the menus?

  • LeBron1569's avatar
    LeBron1569
    New Novice
    4 days ago

    I am on series x and it crashing to the Home Screen on my Xbox

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hello. Are you using a Series S or X? Are you losing connection or is the game crashing to the Xbox dashboard?

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