Trial Permission could not be found found for this user

Same here - also on PS5, as an EA Play subscriber. 

Get error trying to open CHEL, or even just start an offline solo HUT Moment, after which game resets to launch screen.

Have tried uninstall/reinstall, but same issue.

Same on Xbox series s been happening for over 24 hours

Hi there. Do you have an active EA Play subscription? If not, the free play trial was only active Feb 13th - 16th.

Same here ... Subscribe to a month of EA play yesterday to get the 10 hours try for NHL but unable to play online always get that error

Is this happening the first time you try to launch the trial or did you get to play some?

First time I try unable to play one game 

I believe this is related to an issue that is either resolved now or will be shortly. You may need to shut down NHL 25 and open it again. Probably good to just try it every 30 minutes or so.

any timeline on the fix?

Same thing here I played a little during the free play days then I bought a month of ea play to get the 10 hour trial and each time I load up it says; “Trial permissions could not be found for this user.” Which makes no sense because when I load up the game it shows I have less than 10 hours left on my ea trial. Please fix this 

Mine is an active playstation EA Play subscription, which works fine on College football trial.

I have not managed to play any games on NHL 25 trial and have received this message multiple times since installing last week.  Feels like the free trial period has somehow messed up EA Play trial permissions, as I got this message during the "free trial" period, and am still getting it now.