Forum Discussion

TG_Synovial's avatar
TG_Synovial
Rising Novice
2 months ago

Daily pack crashes game

I'm playing on the Series X and every time I open HUT it requires me to open my daily pack. Once I get to that point shortly after the game crashes and closes out.

  • I’m having the same issue. I don’t think the daily pack itself is the problem because it crashes before I can even try to open it. I had a card in my starter pack without an OVR in the upper left, which prevented my initial lineup from being created. I suspect this may be the root cause.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Thanks, everyone. We're investigating this. I do not need any more gamertags/PSN IDs for now. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Thanks for reporting this. Let's go through a full power cycle just to make sure that doesn't resolve it. Please follow these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. 

    • TG_Synovial's avatar
      TG_Synovial
      Rising Novice

      Just tried that same issue once it brings up the daily pack screen it closes the game. I have also tried uninstalling and reinstall with no success either.

  • I’m having the same issue so much for paying a hundo for early acces to HUT

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Are you getting an error message? So far, we're not getting many reports of this. The starter pack worked fine for me on Xbox Series X. We need to find out why some of you are crashing. If you can get a screenshot/video, that would help. Also, please specify the console you're on. Thanks!

    • TG_Synovial's avatar
      TG_Synovial
      Rising Novice

      Starter pack was fine to open its the free daily pack causing it. No error or anything pops up it just closes the game out. I will try to work on a video.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        Sorry about that. Meant to say it was my daily pack that is working fine. If you can get a video, that would really help. Thanks!

    • ph2ph's avatar
      ph2ph
      New Novice

      Is there an email or somewhere to send the video

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        Just put the video up on a service like YouTube and post a link to it. Thanks!

  • Tried uninstall reinstall.. unplugged modem...waited and replugged.. did not work.. no error message. On xbox S