Something else you can try is deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data. Then, try logging in again.
If that doesn't help, can you send me a private message with your PSN ID? I'll add your details to the ongoing investigation for this.
Also tagging GDSBULLEN . Please try this and send me your Xbox gamertag/PSN ID if it doesn't help. Thank you.