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Little89hockey's avatar
Little89hockey
New Novice
5 months ago
Solved

HUT won’t load - error

I just bought nhl25 for xbox series S and HUT won’t load - I always get a “failed to retrieve data” error. The rest of the game works fine. . Any suggestions? 

  • EA_Aljo's avatar
    EA_Aljo
    5 months ago

    Have you checked today? I believe this was resolved.

13 Replies

  • AKASN1p's avatar
    AKASN1p
    Rising Newcomer
    5 months ago

    I’ve also been having the same issue for over a week on Xbox One, try to create a team and as soon as I try to open the starter pack I get error code and can’t retrieve message. Please help, it’s my fav mode

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello. Can you both send me a private message with your Xbox gamertags? We're currently investigating this. Thanks!

  • Nimr0d87's avatar
    Nimr0d87
    Seasoned Newcomer
    5 months ago

    I'm having the same issue, tried the usual stuff to get it to work. Think it's something related to my EA Account or EA Play in general, as my son's account on the same Xbox Series X can into HUT without any issue.

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