Lost Hockey Bags After Club Name Change Please Help!

I Have been a loyal EA Sports Player since 1994 and have never reached out with an issue until now. I recently became a CHGEL league team owner and needed to change my club's name. After speaking with an EA rep via Messenger, I was advised to leave my current club and start a new one to change the name. However, after doing so, all my Hockey Bags-including custom jerseys, logos, arena effects, and other earned content-were lost. These items represent hundreds of hours of gameplay and are critical to our team's identity with the season starting in less than a week. Another team owner in the same situation had their missing bags re gifted/restored by an EA community manager, and I'm respectfully requesting the same assistance. I was not warned that i would lose all Hockey Bags-or Progress by leaving the club, and had I known, I would have not proceeded and would have reached out to the league for assistance with keeping the same name.

Please help me recover these items so we can be ready for the upcoming season!