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its2e4zy's avatar
its2e4zy
Seasoned Newcomer
3 months ago

NHL 25 BAP Crashing

Every time I try to start the next game on the schedule, it crashes. It allows me to select the team, home and away jerseys, and then when I press start, it sends me to the Xbox home screen the game crashes. 
I’ve cleared the local saved games on my Xbox already.. cleared my alternate Mac address, and rebooted the game fresh.

Please help! I’m 75 games in. 

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

    1. Press the Guide button and then highlight the NHL 25 tile.
    2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
    3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.


    Let me know what happens. Thank you.

  • its2e4zy's avatar
    its2e4zy
    Seasoned Newcomer
    3 months ago

    It’s still crashing. I even deleted the game and reinstalled it. Hopefully you have more options 😬

    thanks for the quick response btw 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Unfortunately, there's nothing else I can suggest. Your save is most likely corrupt. You'll need to start over in that case. Make sure that you're always saving and exiting when you're done instead of switching to another game, app or just putting your console in sleep mode.

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