Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
9 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
ertsou0422's avatar
ertsou0422
Seasoned Newcomer
9 months ago

Same here

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Thanks for letting me know iCaamr and ertsou0422. I've passed this on to the team. Also, where are you blocked? Is it when loading into the game or when loading into different modes?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Can you get a screenshot of the button you're hitting that is causing this error?

    • ertsou0422's avatar
      ertsou0422
      Seasoned Newcomer
      9 months ago

      I am getting the error when I try and go into CHEL. Will have to screenshot it tonight when I get home. 

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