Xbox Series X - Home Screen

Hi there. Thanks for reaching out. Is the game installed on the internal hard drive or are you using an external/expansion drive? Also, do you have the digital version or is it the physical disk? Are you gamesharing or possibly have another gamertag/PSN ID linked to your account that is also playing?

Installed on the HD. Game will not play off my external as it is a game reliant on the hardware - Digital Version & Disc Version (I assumed there was a corrupt file in the digital so I purchased physical copy as a test & same results) - I do Gameshare on my Xbox but I am the only person playing it at any given time

Did this start happening when you started gamesharing? If you stop gamesharing, does it still happen?

I have not tried it without Gamesharing - But I own a physical copy & it's in the console resulting in the same Home Screen results. I would assume with a physical copy Gamesharing would be irrelevant no?

It's possible. There really is no difference between the physical and digital versions. They are using the same codebase. It would be a good test to see if gamesharing was related to this.

Have you historically seen an issue related to EA & the Gamesharing aspect of Xbox Series X? Where EA does not allow for that sort of thing since it's primarily Microsoft / Game Pass focused?

Gamesharing is not something the game officially supports so it's always possible that could be related. We can't rule it out.

Is there a chance that the Digital copy is conflicting with my disc copy? Cause if I am playing from the disc it won't be Gameshared. 

Went into the profiles removed Game sharing & results remained the same. Unplayable & defaults to Xbox Home Screen - This time before even loading into a game of Drop In / Club. Even removed my external storage in case it was clashing with that potentially. 

As of this message game is completely unplayable. 

Thanks for the update. Can you get me a video showing the crash happening? I'll forward this on to the team.