Xbox Series X - Home Screen

Question

Hello EA Forums,&nbsp;I pre-ordered the digital deluxe edition &amp; from day 1 of early access to current day (October 15th) I have had a constant cycle of inability to play any games within NHL 25. My game loads into WOC/HUT/Franchise &amp; within 5-10 minutes the game defaults to my home screen. I am now currently at a point where I do not know how to resolve this issue &amp; I've done many cycles of the solutions I've seen from others to no succession.&nbsp;The area my Series X is in is well ventilated, clean &amp; upkept. I've factory reset my console, internet, settings, uninstalled the game &amp; reinstalled. Deleted all saved files &amp; beyond to no success. Not sure what is left to do as it's the only game I experience any of this issues with overall.. No other Xbox Series X game encounters these issues.&nbsp;Thank you in advance &amp; hoping someone here is able to assist...&nbsp;

ea_aljo · Answer

Hi there. Thanks for reaching out. Is the game installed on the internal hard drive or are you using an external/expansion drive? Also, do you have the digital version or is it the physical disk? Are you gamesharing or possibly have another gamertag/PSN ID linked to your account that is also playing?

robertus97 · Answer

Installed on the HD. Game will not play off my external as it is a game reliant on the hardware - Digital Version &amp; Disc Version (I assumed there was a corrupt file in the digital so I purchased physical copy as a test &amp; same results) - I do Gameshare on my Xbox but I am the only person playing it at any given time

ea_aljo · Answer

Did this start happening when you started gamesharing? If you stop gamesharing, does it still happen?

robertus97 · Answer

I have not tried it without Gamesharing - But I own a physical copy &amp; it's in the console resulting in the same Home Screen results. I would assume with a physical copy Gamesharing would be irrelevant no?

ea_aljo · Answer

It's possible. There really is no difference between the physical and digital versions. They are using the same codebase. It would be a good test to see if gamesharing was related to this.

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