Xbox Series X - Home Screen

Hello EA Forums, 

I pre-ordered the digital deluxe edition & from day 1 of early access to current day (October 15th) I have had a constant cycle of inability to play any games within NHL 25. My game loads into WOC/HUT/Franchise & within 5-10 minutes the game defaults to my home screen. I am now currently at a point where I do not know how to resolve this issue & I've done many cycles of the solutions I've seen from others to no succession. 

The area my Series X is in is well ventilated, clean & upkept. I've factory reset my console, internet, settings, uninstalled the game & reinstalled. Deleted all saved files & beyond to no success. Not sure what is left to do as it's the only game I experience any of this issues with overall.. No other Xbox Series X game encounters these issues. 

Thank you in advance & hoping someone here is able to assist...