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BoonDockSaint16's avatar
BoonDockSaint16
New Rookie
2 months ago

HUT and Cup Chase. Useless waste of time

I’ve lost close to 20 games now because it either freezes or I loose connection. Only game in my collection that ‘looses connection’ so I have to double up on objectives. I’ve reported this at least 4 times with no solutions. I’ve deleted and re-downloaded the game and these problems persist. The beta worked better than the final game. This is likely my last purchase of NHL. I’ll play something else from now on. If this is the paid product EA is willing to make people purchase, its sad the quality is getting worse. 
and the HUT challenges are so boring now. 2 years ago things were great. But this game is probably the worst in 10 years. Or more. 

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Other than the freeze that can happen during intermissions in Cup Chase, I'm not aware of any issues that would cause you to disconnect. Are you on a wireless connection by chance?

  • Kingpn69's avatar
    Kingpn69
    New Rookie
    2 months ago

    Any update on the intermission cup chase freeze fix @ EA_Aljo? 

    responding here because my post about the issue has been deleted. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. I don't have an update on this.

  • BoonDockSaint16's avatar
    BoonDockSaint16
    New Rookie
    2 months ago

    I am on wireless but haven’t had this as an on going issue with any past NHL game or other games. Maybe in the odd blue moon but not close to 20 games between freezing and disconnected. The silly thing is it takes me to the main menu and I’m still connected. I’m still online like nothing happened. But I now have to redo my objectives and games. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Chances are great the issue is being on a wireless connection. If at all possible, try switching to a wire.

    Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

  • dogheels's avatar
    dogheels
    Seasoned Ace
    2 months ago

    Not sure how many games you have data for on your console. But one issue that might help eleveate the disconnect is. Dumping the consoles cache. Also. If your modem is presently associated with a number of devices. This can cause your games to act a bit sluggish, sometimes being responsible for cross interference, where your game would disconnect. Try closing down devices not in use  while playing. And periodically. Reboot your game to keep the connection refreshed.

  • It sometimes comes down to your modems load. Having a number of devices sharing the internet connections, lowers the quality of the signal. This then can cause games to experience problems. The best way to keep your game functioning properly is to restart your console every day or so.

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