to be fair, it does read like a shift in tone. The advice from your initial post came across as “don’t bother with random drop-ins, stick to playing club if you want a decent experience.” That essentially writes off the mode for anyone who does not already have a club of people to play with. This is basically impossible to avoid in that situation as there never has been a search for only clubs.
You can be a guest on a club. Which is why I made the suggestion. You can enable this in the matchmaking filters. Otherwise, I wouldn't have suggested it if the requirement was to be in a club. When I play drop-ins, I always back out of the lobby when I get into an outdoor arena game and keep searching until I find a club. Which usually doesn't take long.
For what it’s worth, I responded to a thread months ago about trolling and offered up a significant list of things that could cut down on the amount of trolling. That concern seemed to go largely ignored, and honestly, it’s one of the main reasons (though there are others) I didn’t buy this year’s game. If a drop-ins feel like a “lawless wasteland,” why hasn't there been any work to fix this yet? I'm assuming it's still possible for one person to continually pull the goalie again this year?
I'm sorry you're feeling ignored. I understand people feel that if we don't address the issue they're reporting, they feel ignored. That's not the case though. The team is aware of this, but there are also bigger priorities. I would love to see better anti-griefing measures and we're most definitely aware this needs to be improved. Hopefully, that will happen in the future.