Crashing randomly

Yup, me too. Just made a post about this. Unfortunately this isn’t the first game I’ve experienced this with, it goes all the way back to NHL 22 for me. Looks like a lot more people are experiencing it this year. I had to get a refund for the game, although I’d like EA to just fix it and I’d happily pick it up again.

Hello. This is an issue that has been reported in the past. Unfortunately, we've never been able to reproduce it. So far, it appears to be related to overheating. Make sure your console is in a well ventilated location. Also, if your console is more than a year old, it would be good to open it up and clean it out. There are videos online that will detail how to do this.

When Xbox overheats it shuts down. I've never heard game crashing because overheating and I've had overheating Xbox before. Your fan will also be loud as it's trying to cool it down. 

Also I would not risk damaging anything if your console still has warranty. Even small damage and Xbox can say you broke it if you try to RMA it. You can use pressurized air after plugging out the power and other cables and waiting it to cool down for a while. 

Normally, the fan will be loud. I was having that issue recently and would get a message saying the console was overheating. That was with a different game, but NHL was also speeding up my fan. Cleaning out my system took care of it. Regardless, we still can't figure out why this is happening. A couple others reported using an external fan or buying a new console took care of it so that's all we have to go on at the moment.

When I researched this, cleaning your console didn't violate the warranty. Of course, it's a perform at your own risk situation, but it was also very easy, took me about 30 minutes and completely resolved the overheating issue I was having. The amount of dirt that built up over the last several years, even with my console being in a well ventilated space, was pretty surprising.

I have played NHL games ever since NHL09. I have been a huge fan of this game until I got my Xbox Series X. This game seems unplayable for some reason on the Xbox series X and is impossible to complete 1-3 games without it crashing. The crash occurs in almost any mode especially online ranked, squad battles/cup chase, and even moments. I have had this issue since NHL22 and it seems there is no solution to this besides buying a new console (can’t be a series x). It’s strange as I can play any other game on my console with no issues at all. Including MLB, Call of Duty, Rainbow six Seige, or any other game title you can think of unless it’s Madden or NHL. I have researched this issue and brought it to attention every year and get no response or a few suggestions such as cleaning the console, using an external storage, uninstalling and redownloading and changing your DNS settings (none of them work). My Xbox is in a well ventilated area and has a fan aimed at it to prevent overheating (which it hardly gets hot at all). It’s frustrating as I truly love the NHL franchise and willing to purchase a new console but I am unsure if this issue will still occur. What I have gathered from years of research is it seems Xbox series S has no where near the issues people have on the Series X. I know EA will not look into this issue since they can’t replicate it on their side and not enough people face this issue so we are out of luck. I guess our only solution is to spend an additional $400 to purchase a console to have the risk of it still occurring. It’s hard to justify a whole new console when every single other game runs flawlessly. Please reply to this if you have the same issue and maybe one day they can look further into it. 

Did you buy it and play early access or the trial? Because I’ve had the same problems with 25 and I think it’s something to do with that. I’ve played the madden and battlefield six demos and they crashed constantly. To me ea needs to look at early access, trials and demos to find this problem. Like you said only EA games crash 

Pre orders and trials are bugged 100%

This is not true. This issue is not related to pre-orders and trials.