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Smartypie's avatar
Smartypie
New Novice
3 days ago

Easter Egg cards missing

I completed the NHL 26 (XBOX Series X) easter egg challenges/ sets and received the 93 Michal Pivonka &  Pat Flatley cards.  I was going to use these cards to complete TOTS sets but they have vanished from my account.  I have raised this with EA chat about 5 times and they all confirm that the cards are in my account but I can't see them or use them.  I have followed all of there advice from rebooting and unplugging etc. but still no joy.  TOTS is running out so I need these cards.  Please can someone help?😧

6 Replies

  • Smartypie's avatar
    Smartypie
    New Novice
    2 days ago

    There isn't really anything to see.  EA say they are there but I can't see them or use them which is very frustrating as TOTS is running out quickly and I need 93's.  I have included a couple of screen photos to show they are not there.

    Thanks for your help.

    93's in set awaiting the 2 missing cards.93's available

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Can you get a video of this? It's pretty strange for sure since those items are on your account. It would be good to see what is happening.

  • Smartypie's avatar
    Smartypie
    New Novice
    3 days ago

    No they are not there but several EA people on the chat have said that they can see them on my account.  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Do you see them if you go to your connection and hit Y/Triangle to manually search for them?

  • Smartypie's avatar
    Smartypie
    New Novice
    3 days ago

    No luck.  you have to leave 1 line up but i got rid of them all, restarted and still same issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. Thanks for reaching out about this. Please try deleting all your lineups. Not the players, just the lineups. Then, try completing the set again. Let me know if that helps or not.

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