Hello, in the process of searching for opponents in the versus battle (casual) mode in NHL 26, when playing with two players on the same PS5, after the opponent is found, the match is terminated with the message "lost connection to the other player." Several dozen attempts were made with different players. However, when playing with the same PS5 and a single controller in the same versus battle (casual) mode, there were no issues.
Community ManagerHey there. Take a look at the network settings on your console and let me know what it says for the NAT. Thanks!
Photos of network settings console
Community ManagerThanks. Type 2 should be fine. Is the other player logged in to a PSN ID?
We've already tried three different approaches: 1. We added a profile that's been around for a long time. Just a month ago, we were able to play with the same console against different opponents without any issues. 2. After identifying the problem, we tried adding the profile as a guest. 3. We also created a separate psn account and added it. In all cases, the issue remains the same. It finds an opponent, but that's where it stops...
Now the same problem occurs when playing "versus battle, casual" already when playing with one gamepad. There is a search, the opponent is located and that's it, then it does not connect. Added a video to the files.
Community ManagerHave you power cycled your equipment since the last time this worked? If not, try these steps.
Let me know what happens. Thanks!
Community ManagerDid you try the power cycling steps I mentioned?
Just tried again everything you wrote about power cycled. The problem remains(((
We tried both types of DNS settings, but the problem persisted.
Community Manager