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Michaelvglass's avatar
Michaelvglass
Seasoned Rookie
16 hours ago

Servers down for PlayStation

Any online action results in an error code

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Great. Glad to hear it's working now. If anything else comes up, please let us know. Good luck on the ice!

  • Sportsim-player's avatar
    Sportsim-player
    Seasoned Newcomer
    2 hours ago

    I did nothing and it became stable. So I think it was not on my side. My friends had this issue too. Now it is stable for all. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Thanks for trying. That most likely means there's an issue with your equipment or ISP. Did you try the power cycling steps I mentioned previously?

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again
  • Sportsim-player's avatar
    Sportsim-player
    Seasoned Newcomer
    3 hours ago

    Sure. Was the same issue.

    P.S. Just connected again and stable for 10 minutes...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Thanks for the update. As a test, can you try switching your connection to a mobile hotspot? I'd like to see if you still disconnect after the same amount of time.

  • Sportsim-player's avatar
    Sportsim-player
    Seasoned Newcomer
    3 hours ago

    Hello. Still not stable in Europe. Or "connection is lost" or "unable to connect" or "connection to PSN" is down. Or game connects and connection is lost after 3-5 minutes. Or "failed to retrieve data"

    EAFC and Battlefield are working fine

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hello. Thanks for reaching out. Let's see if power cycling your equipment gets you connected again. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know how it goes.

    Edit: Fox-x23x​ I just noticed your report of PS servers being down and merged it with another thread for the same issue. Those servers are currently up. Are you still unable to connect?

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