Forum Discussion
8 Replies
- EA_Aljo2 hours ago
Community Manager
Great. Glad to hear it's working now. If anything else comes up, please let us know. Good luck on the ice!
- Sportsim-player2 hours agoSeasoned Newcomer
I did nothing and it became stable. So I think it was not on my side. My friends had this issue too. Now it is stable for all.
- EA_Aljo2 hours ago
Community Manager
Thanks for trying. That most likely means there's an issue with your equipment or ISP. Did you try the power cycling steps I mentioned previously?
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
- Sportsim-player3 hours agoSeasoned Newcomer
Sure. Was the same issue.
P.S. Just connected again and stable for 10 minutes...
- EA_Aljo3 hours ago
Community Manager
Thanks for the update. As a test, can you try switching your connection to a mobile hotspot? I'd like to see if you still disconnect after the same amount of time.
- Sportsim-player3 hours agoSeasoned Newcomer
Hello. Still not stable in Europe. Or "connection is lost" or "unable to connect" or "connection to PSN" is down. Or game connects and connection is lost after 3-5 minutes. Or "failed to retrieve data"
EAFC and Battlefield are working fine
- EA_Aljo4 hours ago
Community Manager
Hello. Thanks for reaching out. Let's see if power cycling your equipment gets you connected again. Please follow these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know how it goes.Edit: Fox-x23x I just noticed your report of PS servers being down and merged it with another thread for the same issue. Those servers are currently up. Are you still unable to connect?
- Fox-x23x16 hours agoNewcomer
Having trouble logging onto world of chel keep getting error code. Tried resetting internet tried restarting playstation still comes up
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Community Manager