Disconnected from EA servers in all online games NHL 22

Hello, @Danteo_Cz.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi, so I followed exactly your instructions, unfortunately it didn't help either ... I'm clueless, other games run normally only with NHL 22 are problems .... It doesn't make sense

@EA_Aljo I would still like to write that I have a game since the release, and I didn't have any problems for a month

I played the game every day...until this problem occurred

@Danteo_Cz 

Try clearing your alternate MAC address with these steps: 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

@EA_Aljo so i did what you wrote me and nothing changed. lost connection still again

@Danteo_Cz 

Are you playing on a wired or wireless connection?

@EA_Aljo they play on a wired connection. of course I also tried wifi

@Danteo_Cz 

Just so I have a better understanding of the problem, are you able to connect, but then get disconnected during play, or are you never able to connect?

@EA_Aljo There is no problem with connecting to servers, it always connects automatically right away, but when you play it always or usually drops. I think it's the last update, as I said, I haven't had a problem with anyone in the game I've been playing.