So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlayStation support. Anybody know of any solutions????

@jadenbrennan8 @vAchillesReborn Can you both try going to NHL 25 in the PSN store in a web browser and see if you can purchase it there? Make sure you're logged into the PSN ID you intend to be playing with.

@jadenbrennan8 @vAchillesReborn Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.

I have also had this issue! EA says it’s not on their end and to contact PlayStation, and PlayStation says it’s on EAs end and to contact them! To boot, I spent 150 dollars on points while playing the trial, and am now unable to use them because I get this error message. But of course, it will still let me purchase more points! Typical EA, I hope they’re able to help you out because this is quite literally being ripped off by EA and being told “too bad”

Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works!

Game trial not allowing me to purchase full game(PS5)

44 Replies

Kiddokiller883
New Novice
7 months ago
@EA_Aljo I'm having the same issue I've recently played the trail version of EA sports UFC 5 and I can no longer buy the full game because it thinks I already own it, my PSN is KLAFQRM
EA_Aljo
Community Manager
8 months ago
@pdqp5f3ynn72

Have you tried purchasing the game from the PlayStation store through a web browser?
pdqp5f3ynn72
8 months ago
@jadenbrennan8 Do you have Any Update to this Case
pdqp5f3ynn72
8 months ago
@vAchillesReborn Any update to this Case
Olsson20044
8 months ago
I have the exact same problem @EA_Aljo please help me Oggedakiing is ky psn
mxbqfs6dve1x
9 months ago
I need help with this same issue
@EA_Aljo
mxbqfs6dve1x
9 months ago
Hello I’m also having the issue with not being able to purchase the standard edition of NHL 25 after playing the trial.

@EA_Aljo
EA_Aljo
Community Manager
9 months ago
@CCM1977

Do you have the trial installed? If so, can you try deleting it?
CCM1977
9 months ago
I’m having the exact same problem. So is it EA’s issue or PlayStation’s? Either way I’m just trying to give you my money for your game so please resolve this ASAP!
PSN ID: SLEEPLESS_KNIGHT
Gwanzie
10 months ago
I also am having the exact same issue… PSN is Gwanzie

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Game trial not allowing me to purchase full game(PS5)

44 Replies

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