Have not received November preorder diamond packs

@nickimholte 

The number of packs you get is determined by which Edition of the game you get, when you redeem and your logging in to HUT. Check the following link for specific info:

https://www.ea.com/games/nhl/nhl-20/nhl-20-game-and-offer-disclaimers

Thanks.

@EA_Barry 

I know that. I got the edition that had 10 diamond packs. 2 per month for 5 months. Other users received their packs, I did not. For a month now, i have been told to continue waiting and that they'll just show up. No one can give me any kind of answer as to why my account has not gotten the content. 

Same for me..i didnt get my november diamond packs..i have pre-ordered ultimate edition..now i know..ea really sucks..

@EA_Cade I have tried both of these routes. EA support chat told me that no one had received their November packs, which was an outright incorrect statement, and EA help on Twitter keeps telling me to "just wait and they'll show up". Its been over a month since most players received their packs, so I dont understand why I have to "just keep waiting" for mine. I paid the same amount of money as everyone else for the ultimate edition, yet I'm not getting my money's worth like most other users are. It's just gotten kind of ridiculous at this poin . 

Same I haven't  seen any straight answera from EA 

@EA_CadeAnd my roommate just got his December packs, while I STILL don't even have my November ones. This is ridiculous.

Hi there. This is something we can look in to, but as EA_Cade said, you'll need to contact an advisor by opening a case here at http://bit.ly/EA_Contact_Us or by contacting @EAHelp through Twitter. 

@EA_Aljo again, I have contacted both places multiple times, and continue to be given different stories. No one seems to be able to tell me what the problem is, and no one has the same answer. I already paid for this content, and I'm just repeatedly being given the runaround. 

I'm really sorry for the frustration. The only way to get this resolved is to speak with an advisor. It's not something we can assist with through Answers HQ. I'm really sorry. Can you contact @EAHelp through Twitter? They should be able to handle this and I can follow up on it for you that way.