This is the worst excuse for customer service I have seen in awhile. Try to call your number only to be told to come to this stupid site where my question still isn't answered and I still can't get ahold of anybody. No now I have to wait for YOU to call me back. This will be the last EA game I ever buy. I spent good money to buy your games. I'm having a problem with one and would like some help. I want to talk to a real person. Call me today at this number *edited to remove phone number

@simonsays021 wrote:Yes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?If you are referring to this question,http://answers.ea.com/t5/NHL-14/ST-Louis-Blues-collection-jerseys/m-p/1608237then no, we here at AHQ do not make Call Back contacts. We are a game players' interaction forum here, not any official EA support. We try to help one another with Self-Help suggestions. EA Help Center is a separate website. They can be contacted via Live Chat and Telephone, not us. Does that help?

I would say if you are not smart enough to follow simple instructions as stated in the message you received then you have no one but yourself to be upset with. As stated, this site is not help.ea.com. EA no longer has direct dial capability. Just to make it easier on you I will post the steps yet again for you. Read them a couple of times if you need to. Here's a guide to contacting support:If you click on the following link you will be taken directly to the help contact page: https://help.ea.com/en/contact-us/askSign in with your Origin username and Password (Click on Login in the top right hand corner), and follow the guide to ask your question. If your issue cannot be solved from our FAQ list, you’ll then be prompted for ‘Product’ (enter the game you are having issues with) and then for ‘Category’ (select the category that best fits your issue), you can then select 'I still need help' and depending on the time of day and your geographical location, you'll be prompted either to send an email, initiate a live chat with a game advisor or given a number to call.Please include as much detail as possible, so they are able to answer you straightaway.Hope this helps.

First of all, please remember that this is a public forum and anything you write here is publicly visible. With that in mind, I've edited your post to remove your phone number. As for the call back option, this means that not only do you not need to wait in a queue for an advisor to become available, but you don't have to pay for the call. Most players have welcomed the call back option, but I guess you can't please everyone all the time. If you have a technical or in-game question in the meantime, feel free to post here and together with our community of players, we'll do our best to help you find a solution. We can't however, help with account and billing issues on the forum, for obvious security and confidentiality reasons. Thanks.

This is horrible customer service PERIOD. I grew up in a day I suppose where it was the right thing to do to talk to your customer not over a letter. None of the per order codes for nhl 14 worked. I tried everything on this site and other sites to make them work and nothing is. I have religiously bought this game for years and after this I will not buy another. This is absolutely nonsense I would rather wait on hold for 30 mins than do this

So can I expect a call back or just go make a wish sandwich??? It's been over an hour now and still nothing

Why can't I speak to a real person!!!!!

20 Replies

Anonymous
12 years ago
Approved
First of all, please remember that this is a public forum and anything you write here is publicly visible. With that in mind, I've edited your post to remove your phone number.

As for the call back option, this means that not only do you not need to wait in a queue for an advisor to become available, but you don't have to pay for the call. Most players have welcomed the call back option, but I guess you can't please everyone all the time.

If you have a technical or in-game question in the meantime, feel free to post here and together with our community of players, we'll do our best to help you find a solution. We can't however, help with account and billing issues on the forum, for obvious security and confidentiality reasons.

Thanks.
Anonymous
12 years ago
Approved
This is horrible customer service PERIOD. I grew up in a day I suppose where it was the right thing to do to talk to your customer not over a letter. None of the per order codes for nhl 14 worked. I tried everything on this site and other sites to make them work and nothing is. I have religiously bought this game for years and after this I will not buy another. This is absolutely nonsense I would rather wait on hold for 30 mins than do this
Anonymous
12 years ago
Approved
So can I expect a call back or just go make a wish sandwich??? It's been over an hour now and still nothing
Anonymous
12 years ago
Approved
Yes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?
Anonymous
12 years ago
Approved
Just to clarify about the Call Back - did you contact us via https://help.ea.com/en/contact-us/ask?

If you followed these steps:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘NHL 2014’
3. Click Find Solutions
4. Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

The Window Will Open...
You’ll now see the available contact options, depending on your geographical location and the time of day. For US customers, Call Back or Live Chat are the best options. If you select Call Back you enter your name and phone number there and a game advisor calls you back at home.

Reading your post, Simonsays021, it appears you actually called in directly. Is that the case?
Anonymous
12 years ago
Approved
@simonsays021 wrote:
Yes, I am confused, the phone message says that if you post a question they will call you back promptly. I have posted my question, do I now get a call back at some point?
If you are referring to this question,
http://answers.ea.com/t5/NHL-14/ST-Louis-Blues-collection-jerseys/m-p/1608237
then no, we here at AHQ do not make Call Back contacts. We are a game players' interaction forum here, not any official EA support. We try to help one another with Self-Help suggestions.
EA Help Center is a separate website. They can be contacted via Live Chat and Telephone, not us.
Does that help?
Anonymous
12 years ago
Approved
Then your phone system needs to be update a lot because it specifically says if you wish to have a call back go. ea.com.help. Not all tgis other stuff you are now adding to it. This is all just a big pain it shouldn't be this hard to talk to a freaking human THIS IS STUPID
Anonymous
12 years ago
Approved
This site is a complete shambles think you make it as difficult to use as POSSIBLE SO THAT YOU CUSTOMERS GO AWAY
Anonymous
12 years ago
Approved
@roader73 wrote:
This site is a complete shambles think you make it as difficult to use as POSSIBLE SO THAT YOU CUSTOMERS GO AWAY
From what you have written, you CANNOT have read the answers already provided, There are two separate and very distinct websites. AHQ is only in its Beta level, but seems to be working just fine, calling for minor tuning (the ranking system, now, THAT is pretty much of a shambles). The EA Help Center site, at least IMO, could use a lot of reorganizing and simplifying, and clarification of unnecessarily obtuse sections.
LEE_MARViN47
12 years ago
The answering machine tells you to go to help.ea.com ?
You are now at ANSWERS.ea.com
Just saying........

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Why can't I speak to a real person!!!!!

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