An unapproved fee.
Okay, look. I tried to buy the Sims 4 and long story short my card never went through for some odd reason. And I look at my Bank account transaction history and I see a charge, MULTIPLE charges in fact. the same kind of charges that @Bailey_Keyser had in 2016!!! And you can't pull that excuse that its someone else because I was using your origin to try and buy it! The short story is I never actually got the sims, and now I'm being charged the full price for a game I never actually received. I either need the Sims 4 to be downloaded or for my money to be refunded back to me.
Hey @Spidermage750 it's most likely a case that you are seeing pre-authorisation fees.
The best thing to do for any billing issues is to speak with one of our chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Darko
