I have been suffering from this for a couple of years. Start the download and it gets up to 80 or 90 MB/s for a bit and slows right down to 0. Pause download and restart and it runs for a minute if you are lucky and stops again. My internet connection is solid. 1.5 gbps connection with no latency or packet loss. The fix was that I had to limit my download speed at 50 mb/s. I can download well faster that that but the origin client can't seem to handle it. I have no problem with Epic Games or Steam as they will plow through at full speed until done. Anyhow. I have tested throttling the download speed in Origin on 2 computers with success. The weirdest part is that my second computer is using wifi and can only get around 20MBps full speed and I had to limit that computer to 10MBps. The client is weird. I hope this can help someone else

No. It's not slow speeds. It's full speed and then a steady drop to 0. It stays on 0 until you pause it and start again. You have to keep doing this process about 50 more times to finish your install as it keeps stalling. I don't think you fully understand the situation and are so determined that it's one issue that you won't consider it could be something different.

@NodNod666 I absolutely agree 100%. It is not an ISP issue, or a router issue. If it was it would be affecting the machine as a whole, and all devices on that network, and all clients when downloading but it doesn't. It is only Origin, no matter which machine I am using on my network. It is also intermittent, sometimes it downloads fine, other times it doesn't. Blanket answers blaming the user setup are never helpful. It would be nice if instead this was escalated for further investigation again?

I've noticed several of these threads when I searched a year or two ago. The people seemed to try everything, get frustrated and accepted it. This could be their issue too. I suspect it's still your client as I went through 2 different ISPs, have a completely different network and the problem was presenting itself on 2 different computers. One running Windows 10 and the other Windows 11. One intel based with an AMD video card and the other amd based with an Nvidia card.

@EA_Darko If his steps don't work than try my solution guys

@EA_Darko You can have an issue with just one app, say Origin, and not see it on other apps or devices on the same network. Please can you provide a more technical detailed answer to this? Why? I would like to share this with my ISP so when it next happens I can have them live troubleshooting as Origin sits at 0%. If my one machine is the only device on a network without a firewall, and I download something, anything non-Origin related, without any problem, why would I only have the problem with Origin? Please provide as much technical detail as possible that I can pass onto my ISP. If Origin contacts a server during the download process and that server doesn't answer or is overloaded, does Origin bounce to another EA server or does it just stop and wait for that specific server to start responding? What is the download process through the client?

Finally figured out how to stop downloads from dropping to 0 kb/s

13 Replies

EA_Darko
Community Manager
3 years ago
Good to hear that you got a fix of your issue @NodNod666 though this is not something that I have seen myself.

Generally if a download is dropping to 0kbs then this would point to a network or ISP issue.

Darko
NodNod666
3 years ago
I've noticed several of these threads when I searched a year or two ago. The people seemed to try everything, get frustrated and accepted it. This could be their issue too. I suspect it's still your client as I went through 2 different ISPs, have a completely different network and the problem was presenting itself on 2 different computers. One running Windows 10 and the other Windows 11. One intel based with an AMD video card and the other amd based with an Nvidia card.
EA_Darko
Community Manager
3 years ago
Hey @NodNod666 generally if a client issues we would see a lot more posts about the issue. Generally, we see a handful of people with this issue and most times basic troubleshooting fixes the issue.

Darko
Bluebellflora
Hero+
3 years ago
@NodNod666

Definitely a problem with Origin and one that has been acknowledged in the past on these forums thanks to the numerous posts over the years. It is incredibly frustrating when it happens. I can happily download an OS or other app update without any delays yet Origin will have a panic and grind to a halt. It's not a network or machine problem, it is an Origin problem.
EA_Darko
Community Manager
3 years ago
Hey all, if you are seeing slower speeds when downloading then this points to an issue most likely with your network or how your ISP is routing your data.

If you are still seeing slow downloads then this you can try the following steps:

Disable all background programs on your system (including Steam). You can also do this with a clean boot

Temporarily disconnect all other devices that you don't need from your network

Use a wired connection

Make sure Origin is accepted in your anti-virus and firewall

Should the issue remains please speak with your ISP and look into improving your connection.

Darko
NodNod666
3 years ago
No. It's not slow speeds. It's full speed and then a steady drop to 0. It stays on 0 until you pause it and start again. You have to keep doing this process about 50 more times to finish your install as it keeps stalling. I don't think you fully understand the situation and are so determined that it's one issue that you won't consider it could be something different.
EA_Darko
Community Manager
3 years ago
Hey @NodNod666 I understand the situation you are describing but it does sound like a connection issue and is one that pops up from time to time with basic connection issues being the cause.

If you see this issue pop up again please try the steps I shared above.

Darko
NodNod666
3 years ago
I can make it happen any time but making my connection speed unlimited in origin
Bluebellflora
Hero+
3 years ago
@NodNod666

I absolutely agree 100%. It is not an ISP issue, or a router issue. If it was it would be affecting the machine as a whole, and all devices on that network, and all clients when downloading but it doesn't. It is only Origin, no matter which machine I am using on my network. It is also intermittent, sometimes it downloads fine, other times it doesn't.

Blanket answers blaming the user setup are never helpful. It would be nice if instead this was escalated for further investigation again?
EA_Darko
Community Manager
3 years ago
Hey all, this is something we have raised in the past.

Each time this arises it is almost always solved through basic troubleshooting on the user end.

A connection error with one app or program or device does not mean that this is not a connection issue. You can have an issue with just one app, say Origin, and not see it on other apps or devices on the same network. Every device and service you use is routed differently and something as simple as firewall settings or how your ISP is routing data.

If you see this error pop up again please try the steps shared above.

Darko