Forum Discussion

Anonymous

8 years ago

Solved

Origin stuck in Offline Mode on Mac

I haven't had any issues with Origin or logging in before, until recently. When I log in, it comes up with this page and I have restarted my laptop (MacBook Air) several times however it hasn't done...

technical issues

yahel_1
8 years ago
Hi @livo3
Maybe this troubleshooting guide for MAC made by @Straatford87 helps you http://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/td-p/5371659
My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

LCarte42

6 years ago

I know this is an older post but I had this problem recently come up on an iMac and I don't see a lot of discussion about Mac solutions. All was working fine until one day it wasn't. We'd see the problem you describe as well as the Origin client being stuck in offline mode or report that it couldn't connect with the server (with no internet problems). We found the specific link below (one of the possible solutions provided by the previous poster) to be the solution. The Origin software was fine and the Mac was fine too - it was a change to the Mac's network settings that was the issue. Essentially you're disabling any network proxies that might be enabled in your network settings on the Mac. In our case it was the SOCKS Proxy that somehow had gotten enabled that was preventing the Origin client app from connecting to the EA server. Hope you've already solved your problem by now and that this helps someone who's dealing with it now.

Also, please note the note on the linked page regarding proxy settings to make sure this solutions is right for your setup:

"Proxy settings are used when your Mac® computer is connected to a network that requires a proxy server to access internet. These can be discarded when your computer is directly connected to the router or the router installed is the default gateway for accessing the internet."

https://www.linksys.com/us/support-article?articleNum=135932