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livry18's avatar
livry18
6 years ago
Solved

Stuck on Verifying Game Files - Sims 4

I think while I was cleaning out my files a while ago I deleted all of my EA data, including data for the Sims 4.  I then uninstalled it with Origin and tried redownloading so I could get new game files so the game would open.  However, it is stuck on "Verifying Game Files" with 0h 0m 0s remaining but no progress on the progress bar.  I've tried signing out and then back in, uninstalling then reinstalling Origin, and enabling safe mode.  None of this has given me results.  What should I do?

technical issues

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  • jennathesimmer's avatar
    jennathesimmer
    3 years ago
    @Bluebellflora I quit Origin and restart my computer and it went away at first then when I tried to launch the game, it still showed the Verifying Game Files.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @jennathesimmer

    Can you locate the game in your user folder and simply double click on it to open it? I always launch my game from Finder, not in Origin. Launching the game this way will automatically open Origin but can workaround the verifying files problem.
  • jennathesimmer's avatar
    jennathesimmer
    3 years ago
    @Bluebellflora I usually did that too. The issue is now I can’t find The Sims 4 game anywhere. It used to be in my Applications. I didn’t even realize it wasn’t there until you brought it up earlier. It was there before all of this happened and I didn’t delete it or move it…
  • jennathesimmer's avatar
    jennathesimmer
    3 years ago

    @Bluebellflora So I was able to find the Sims 4 game in the user profile, but when I double-clicked on it this is what popped up. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @jennathesimmer

    Oh exciting, never seen that error before! Does it happen after restarting your Mac or was it a one time thing?

    If you're having these constant issues I think the best thing would be to uninstall the game, via Origin if you can or manually if not by trashing the base game and Sims 4 Packs folder. Then resetting Origin and trashing it, then re-downloading Origin, installing it then downloading the game. You must make sure to accept and allow any permissions the app and OS ask for during the installation process.
  • jennathesimmer's avatar
    jennathesimmer
    3 years ago
    @Bluebellflora I’m having some issues with the resetting Origin. I found the article that gives you each step and downloaded the reset file, but once I open the .zip file and then the ResetOrigin file itself, nothing works or pops up…
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago

    @jennathesimmer 

    How it should work - After double clicking the .zip you should get a warning about opening a file downloaded from the internet but you can go ahead and ok that. Then double click on the unzipped file and it will start bouncing in the Dock as there will be a dialogue window asking for permission:

    Click on Reset Origin and it will run the script. If you can't see the permission window click on the bouncing file in the Dock.

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