Forum Discussion

onthefence's avatar
onthefence
New Traveler
7 months ago

problem

why am i being asked to put a code in to play my game when i have an unstable connection so it won't let me put a code in when i eventually get it??

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    You might be asked once, but then you can choose to trust the device, and it shouldn't ask you again for a while. 

  • onthefence's avatar
    onthefence
    New Traveler
    7 months ago

    I did try for the sms but even that wouldn't work. I have been able to sign in again but I still do not think that I should be asked for all these authentication things when playing on my own pc 

  • onthefence's avatar
    onthefence
    New Traveler
    7 months ago

    Am I going to be able to play MY games that I have PAID for?

  • onthefence's avatar
    onthefence
    New Traveler
    7 months ago

    I am trying to play Sims3 and unfortunately I have to play through the ea launcher.

  • I play on my PC and for some reason I keep being asked to sign in, when I try to sign in I am then told to decide where I want a code sent to either by text or email to put in to actually sign in but my internet is so bad that if I actually get the code it's usually too lat. Why am I being asked to put extra security on my own PC?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there, 

    Could you please let us know which game you're referring to and on which platform you're playing? Also, if possible, please share a screenshot of the error message that you see when being prompted to insert the code. 

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