Re: Spore Account Creation or Login Issues FAQ

Hi @JC787 ,

That's the bug report from a server , which is still in maintenance work.
http://answers.ea.com/t5/Spore/Update-Server-downtime-notification/m-p/4674798#U4674798

That means

You can't play online
Login isn't possible (Sporepedia)
Possible a login to www.spore.com
Upload / Download of creations doesn't work
Sporepedia is completely down

If you have problems another way, example your account. Please feel free and contact a game advisor, follow the instructions -
Press the orange button "Contact us" 

https://help.ea.com

I hope that answered your question

Will the servers be coming back online or is Spore dead?

I been waiting for a game adviser for a very long time,  it seems I'm not going nowhere and I can't log in myself.  I haven't had this issue with login into my game early in the year.  I'm now continuing to have this issue I have installed the game since early this morning. But it is saying the same thing on my end with a server issue.  I wanted to know how long will it take get this issue fix? 

@LeonLaGrey

please read the latest status from  9th October 2015

Are the servers still having problems.  As of 17Oct15, my daughter is having the same issue.   I reset the password, and still cannot connect.

I was able to log in just a moment ago and working OK for me.  hopefully it should work for you.  Spore is not dead yet.

i need help with spore any time i try to make a account it gives a text that says . the email address and password don't match anything in our system . please try again;if you continue to have problems, please contact customer support. can you help me ?

Hi @ellijahbear777,

For more assistance with this issue, please feel free and speak with a Game Advisor.


You can contact them at the following ways.

You can try it on Live Chat, email, or phone 


http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161...



1. Click the following link:

https://help.ea.com/en/spore/spore/


2. Make sure you are logged in with your Origin ID


3. Choose your country (take a look right side upper navigation groin)


4. Press the orange button below right side "Contact us"


5. Follow the steps
 

If you have connection/login issues after the start with your game, try this trick

1. Start the game a window pop up, it asks you for your login id
2. Say I want to play OFFLINE
3. Go back to the main menu in Spore. Take a look below navigation bar and say signup
4. Type your your access id and go online, it works without problems

I'm getting the same error message: "There was an error connecting to the spore servers. Your computer might be offline or your internet connection may be having problems. Check your connection or visit Spore.com for additional assistance or server status" every time I try to log on in game, but I can log onto spore.com just fine.  I've already opened the ports listed in this thread, any ideas?

Hi @Wilosaur,

Delete the prop.file, may help this already!

To fix this issue, try browsing to the Spore folder and remove the login.prop file by following the instructions below:

• Double-click on My Computer.
• Double-click on the C: drive.
• Double-click on Users.
• Double-click on your User Name.
• Double-click on AppData.
  • Note: The AppData folder may be hidden. To unhide it, go to the Control Panel and click on Folder Options, then on View. Check the box beside Show hidden files, folders and drives. Then click Apply and OK. 
• Open the Roaming folder
• Double-click on Spore.
• Then double-click on Preferences.
• This folder should contain the login.prop file. Right-click and delete this file and restart Spore.

http://help.ea.com/en/article/account-creation-or-login-issues/#1

\Liz

I too am having this issue. I have purchased the game on disc.  I can log in online but not through the game.  This is becoming very frustrating.  I have full internet access but it says that I don't.  So far I have had every logon issue that has been reported.  I have done all the steps that have been advised to repair the issues but now can't logon to the servers.  Please help!

That didn't work for me. Any other ideas? Same error message "problem with your internet connection"

what if we are using the seam version, and connected it to origin?it gives me the could not connect to servers, i got both regular and galactic adventures

Hi @Fatter5uperior,

This question can be answered only a game advisor.

You can try it on Live Chat, email, phone or call-back
http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the steps

Cheers

Liz

Well, its officially june 2106 and said server is still not connecting. I doubt they intended to keep the server online.

Yeah. Same Problem. With the Error Internet Connection Failed.

I made the Way with the Steam Code Paste in Origin and the Game is Now in Origin.

But when i Start my Game (I buyed on Steam) it says when i try to Connect with my Origin Account

Failed Connection Internet....

Login to Spore.com works for me. Only the Registration or Log in in the Game doesnt Work.

Sorry for my Bad English...

I understand you @Hardstyleriin, no problem

For more assistance with this issue, please feel free and speak with a game ddvisor.

You can contact them at the following ways.

You can try it on Live Chat, email, or phone
http://help.ea.com/en/article/contact-ea-help/

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the steps

I hope this will help you!

Cheers

Liz

its great to play spore again