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DnielBeeres's avatar
DnielBeeres
Rising Newcomer
4 days ago
Solved

Security code

I am not reseving security code for what reseon. The email is not blocked so i do not know on what to do 

  • Hi DnielBeeres,

    Thanks for sharing what you've already tried. Do you have a copy of your backup codes?

    When you set up login verification for the first time, the backup codes are displayed on the screen and these codes are there to help you if you can't access your email or receive the verification codes for some reason. You would have ideally written them down as directed at the time some place safe.

    If you didn't write them down at the time, you'll need the help of our support team to recover the account. Click this link to contact them directly.

    - EA_Lanna

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi DnielBeeres,

    Thanks for sharing what you've already tried. Do you have a copy of your backup codes?

    When you set up login verification for the first time, the backup codes are displayed on the screen and these codes are there to help you if you can't access your email or receive the verification codes for some reason. You would have ideally written them down as directed at the time some place safe.

    If you didn't write them down at the time, you'll need the help of our support team to recover the account. Click this link to contact them directly.

    - EA_Lanna

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 days ago

    DnielBeeres 

    Please make contact with an EA Game Advisor just to confirm the code is going to the correct email.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

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